Client Success Coordinator

  • Nashville, TN, USA
  • Full-time

Company Description

JumpCrew is helping businesses across the U.S. grow into thriving organizations. By building awareness, growing leads and closing sales, we are able to accelerate the sales of our partners. JumpCrew is hiring energized employees to join us in the continued evolution of our marketing and sales solutions for business of all sizes.

Job Description

JumpCrew is currently hiring for a Client Success Coordinator.  If you have strong Customer Support Skills, if you are collaborative and detail-oriented, we would like to talk to you!

 

 

Job Requirements

 

  • Excellent customer service skills. 

  • Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar. 

  • Excellent communication skills both verbal and written  

  • Excellent PC skills

  • Strong typing and Internet navigation skills required  

  • Organizational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism  

  • Ability to work in a high volume, high pressure, deadline-oriented environment  

  • Ability to work independently and as a contributing team member  

  • Strong problem solving skills 

  • Strong Multi-Tasking Skills

  • Experience working in corporate environment.

  • Experience in a Customer Support Role preferred.

 

Responsibilities

  • Responds immediately to incoming calls, emails, messages and other forms of communication from our client community. 

  • Serves as main point of contact to welcome new advertisers

  • Implements client listing information to be produced onto printed publication

  • Transfers orders and new sales from an existing CRM into Salesforce

  • Collects and confirms information from our clients in order to best service and deliver on their account with us 

  • Transfers appropriate data, design, and assets to production & graphics team in order for ads to be created.

  • Hits outlined KPIs for calls, messages, and email response time.

 

 

Qualifications

  • Responds immediately to incoming calls, emails, messages and other forms of communication from our user community.

  • Identifies user patterns and concerns and suggests resolutions or changes in functionality to the technical team

  • Identifies and reports bugs in the system to the Scrum Master

  • Understands our user community’s needs and communicates those needs to the technical team

  • Makes sure each customer receives the help they need

  • Hits outlined KPIs for calls, messages, and email response time.

Additional Information

At JumpCrew, our formula for growth includes dependability, diversity, and GRIT. In less than 2 years, this formula has helped us grow from 2 people to a crew of over 350 across 4 states and 5 offices. We are a diverse group of friendly people with a common passion and work ethic. Not only will you be assigned a buddy during onboarding, but you will develop lasting friendships here at JumpCrew. We don’t always wear pink on Wednesdays, but you can ALWAYS sit with us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.