Client Success Manager
- Nashville, TN, USA
- Department: Client Success
JumpCrew is the perfect place for self-driven, dynamic people who want to help good businesses across the U.S. grow into thriving companies. If you take an entrepreneurial approach to problem solving and work well in a high-growth, fast-paced environment, then JumpCrew could be the place for you!
We are currently hiring for a Client Success Manager to support our Enterprise Digital Marketing clients. This individual is responsible for managing client relationships & results, sustaining processes and strategies to promote retention and loyalty, and collaborating with delivery team members to achieve our client’s goals. By developing, nurturing and advocating for the clients needs, this person will ensure the successful relationship between JumpCrew and partners.
Responsible for managing enterprise account client communication and engagement during the client lifecycle
Drive client retention and revenue growth for an established customer base
Provide accurate monthly/quarterly sales forecasting, where applicable
Build long-lasting partnerships with other departments (sales, delivery, marketing, operations, and leadership) to improve systems and processes
Provide consultative reviews, reporting and health-checks to clients on a weekly, monthly, and quarterly basis
Analyze data to form talk tracks related specifically to where the customer stands in terms of health
Think with a customer mindset first, and understand the motivations behind their buying decisions
Share customer feedback across functions and with the leadership team in a constructive manner in order to resolve customer challenges within strict SLAs
Achieve or exceed established KPIs
Ensure that all delivery team members are striving towards achieving their KPIs and success metrics established for our clients.
3+ years working in Client Management
Ability to build and maintain internal working relationships across multiple offices and thrive in a fast pace environment with tight deadlines.
Digital Marketing experience required
Agency experience is a plus
Experience working in a CRM
Bachelor’s Degree required
Receptive to feedback, willingness to learn and embrace continuous improvement
Ability to build and maintain relationships with clients and their key personnel
Exceptional communication and problem solving skills
JumpCrew works to help business grow. We’re experts at sales, integrated marketing and social media who partner with businesses to increase engagement with prospects and clients, and increase revenue.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.