Shop Leader - Customer Service Specialist - Retail Juice

  • Miami, FL
  • Full-time

Company Description

do you love great healthy food? do you want to do something that matters?

we’ve got opportunities for hard working, passionate people ready to change their lives while changing the world.

why us?

jugofresh is like no other business you’ve ever seen. we’re an organic cold-pressed juice and food company that takes integrity, wellness and professional development to the next level. we’ve already got over 150 fresh empowered team members and we’re looking for rockstars like you to join our crew.

why else?

we help you on your quest for an amazing life. we’ve got your back with awesome perks like competitive pay, healthcare benefits, flexible schedules, the healthiest food and drink on the planet at your fingertips, discounts, wellness and leadership training and opportunities for career growth.

Job Description

  • leads operation excellence: directs efficient and accurate preparation and sale of products from prompt guest delivery within the established speed of service and attention to detail guidelines.

    • provides production direction to team in clear and concise way.

    • sets an example for the team by working hard to ensure swift and smooth production.

    • identifies and resolves bottlenecks in food preparation and delivery to increase the speed of service.

    • identifies and gets the right people involved to resolve shop equipment issues.

    • demonstrates patience and positive attitude with the team while delegating tasks and giving production instructions.

  • leads guest delivery expectations: motivates and directs teammates and shift leaders to do what it takes to exceed guest expectations with food and friendly service in clean surroundings.

    • makes a professional impression on guests and the team through a positive and friendly attitude.

    • works with the team to act on guest feedback and to resolve guest complaints in a timely, friendly, and professional manner.

  • builds teammate talent: supervises and trains teammates and shift leaders jugofresh™standards, processes, and policies and assists the corporate team with recruiting, selecting and retaining team talent.

    • delegates work to teammates in a way that encourages them to work together during the shift to ensure the shop operates to jugofresh™standards.

    • assists multi-unit leader in coaching teammates in and out of positions, making them feel their contributions are valuable.

    • sets challenging goals, provides timely performance feedback and ensures accountability.

    • assists multi-unit leader with efforts to identify/hire/promote/orientate team talent.

    • maintains order and discipline among employees supervised.

  • assists with profit and loss management: follows cash control procedures and helps implement marketing plans, maintain inventory, manage labor, and apply financial controls across shifts to enhance shop results.

    • applies expertise to manage checklists and cash reporting, identifies cash shortages and overages during shifts.

    • creates teammates schedules and manages labor according to sales volume.

    • assists multi-unit leader in ordering, accounting, and maintaining product and supply inventory.

    • applies expertise to identify new ways to enhance shop profit and loss with marketing, inventory and labor management.

  • ensure shop compliance: assist multi-unit leader in enforcing compliance with government regulations, jugofresh™food safety standards, operations, and procedures relating to all shop activities across shifts.

    • supervise teammates to maintain standards and equipment cleanliness and sanitization standards.

    • takes initiatives to immediately act on a violation of safety, sanitation and security policies by reporting to mul and performing short-term damage control scope of shop lead role.

    • motivates and educates teammates to comply with loss control procedures and to maintain a safe and secure environment for customers and other teammates.


Skills Requirement:

  • Strong leadership capabilities and a team player

  • Strong ability to root cause problems and develop action plans

  • Experience with managing a budget

  • Experience food and restaurant operations

  • Experience in customer service/retail

  • Entrepreneurial mindset, make decisions and take risks

  • Positive work ethic and the ability to take initiative on projects

  • Open to giving and receiving feedback

  • Managing projects and delegating (multitask)

  • 2 years minimum of managerial experience for large groups

  • Create an excellent customer and employee experience

  • Working knowledge of google drive and Microsoft office

  • Excellent interpersonal and written communication skills

  • Servsafe certification

Additional Information

compensation: 1$15-$18 per hour & health insurance, variable bonus.

All your information will be kept confidential according to EEO guidelines.