• Provide first line support to all Murex business users, ensuring the processing of transactions in the application across assets.
• Collaborate with the business to implement solutions and define requirements.
• Leveraging your understanding of the Murex work-flow, with emphasis on operations such as payments (SWIFT), accounting, performance analysis, and reporting (knowledge of Front-Office a bonus).
• Manage critical cases with Murex and work with the BA team to find common solutions across offices.
• Assist in testing fixes/new functionality and follow through issues with the business teams.
• Provide solutions for business weaknesses/gaps to mitigate operational risk.
• Assist the wider IT team with new projects.
• Execute ad-hoc tasks as directed by the Chief Technical Officer.

In summary, as a business analyst, your role will be to ensure the smooth operation of the Murex application and support the business in meeting its operational goals.