intouch creative agency was created in 1997 and was one of the pioneering creative agencies of our time. We embarked on an early digital adventure, and we haven't stopped since. On this professional and ambitious journey, we have successfully and proudly risen to the top hundreds of brands. As digital communication has rapidly evolved, so have we with it – so we can provide you with a solutions-oriented company and services that are leading the creative digital industry. We are creative digital craft makers who make your brand shine.

• Participate in elaborating user engagement’s tactics that meet the clients’ business objectives and that advance their digital and social media brand strategy
• Participate in accounts’ moderation through the community management process from posting online to monitoring user engagement
• Proactively interact with online communities across all platforms
• Daily post /edit/schedule editorial content on websites and social media platforms, including tweets, posts and discussions
• Monitor simple discussions and resource postings within the community
• Alert Senior Digital Moderator as issues arise and work together to resolve issues
• Use appropriate monitoring tools to measure the success of community engagement and report on target audience metric (i.e. number of power users, number of discussions, etc.)
• Use social media monitoring means to track hashtags, keywords, mentions and URLs relevant to the brand in order to stay informed about client audience and industry
• Benchmark competitors and influencers for inspiration and resources
• Conduct user research to understand customers’ needs better and help improve the user experience
• Stay aware of the latest trends and innovations in the field
• Brainstorm within teams to develop solutions according to client requirements for successful online activities and campaigns
• Adhere to all intouch policies, procedures and business ethics codes
• Promote and maintain commitment to intouch’s culture and spirit
• Nurture a healthy creative innovative work environment

• Bachelor’s Degree in Marketing, Advertising, PR, Media & Communication or any relevant field
• 0 to 3 years of relevant experience (online moderator, marketer, advertiser, journalist)
• Experience in a company’s marketing creative agency, company’s marketing department or freelancer

All your information will be kept confidential according to EEO guidelines.