Mall General Manager

  • Full-time

Company Description

Based in Lebanon, Expertise Recruitment is a boutique recruitment company that offers recruiting services including headhunting and executive search, within a wide range of industry sectors. 

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Job Description

  • Responsible for overseeing all aspects of mall management including but not limited to leasing, tenant relations, business planning, fiscal management, facilities & operational management and control of all maintenance, inspection, and safety functions.
  • Develop a structured business plan for the mall covering all key components of mall operation.
  • Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
  • Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.
  • Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure
  • Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
  • Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
  • To ensure smooth and positive relationship with the tenants, suppliers, and contractors
  • Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
  • Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
  • Preparation and development of marketing and annual event plans/calendar
  • Follow up on the collection of monies owed from tenants and implementation of contractual terms
  • Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
  • Follow legal procedures with respect to mall operations and tenant interactions
  • Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
  • Take steps to improve customer services inside the mall
  • Perform other tasks as assigned.

Qualifications

  • Graduate degree / MBA in either business, retail management and/or retail real-estate
  • Extensive knowledge of retail real estate industry
  • Minimum 5 years of mall management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
  • Mixed use development experience
  • Experience with luxury segment of the market
  • Sound working knowledge of computer software applications
  • Experience in mall development, tenant delivery opening and new site managementStrong business acumen and good technical knowledge of Commercial/Shopping Mall Facilities
  • Good understanding of mall management, operations
  • Strong mall specific financial acumen, budgeting
  • Good understanding of tenant mix and zoning
  • Good understanding of mall operations and associated policies and procedures
  • Good understanding of mall marketing, advertisement, social media and promotion
  • Knowledge of managing leasing contracts and negotiation, exposure to tender management
  • Understanding and experience in managing Service Level Agreements, ie cleaning, security, facilities management etc.,
  • Strong negotiations and sales skills
  • Excellent interpersonal skills
  • Leadership and decision-making qualities are essential
  • Possess good Arabic and English skills (both written and spoken)
  • Excellent Customer Service Skills
  • A good team player with strong analytical skills
  • Able to be trusted with confidential and sensitive company information

Additional Information

 

 

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