Service Sales Engineer

  • Full-time

Company Description

Based in Lebanon, Expertise Recruitment is a boutique recruitment company that offers recruiting services including headhunting and executive search, within a wide range of industry sectors. 

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Job Description

    Job Responsibilities:

    • Provide knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations. 
    • Develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful business. 
    • Assist customers in answering technical questions on HVAC systems, our Products, and relevant industry issues.
    • Drive local application of the Service sales strategy in the respective area.
    • Achieve assigned personal sales and customer development quota through focus on Commercial & Industrial customer acquisition and development.
    • Encourage customer growth and loyalty through continuous support and customer assistance.
    • Day to day selling activities i.e. identifying sales opportunities, organizing, proposals, asking for and acquiring orders.
    • Own Personal orders and sales forecasting.
    • Consistently improve customer satisfaction and retention, by ensuring superior customer relationship management.
    • Drive new customer acquisition and maximize market and account penetration.
    • Implement and drive effective price management supported by Country Leader.
    • Support marketing strategy for the Service stream in the dedicated region and ensure its implementation.
    • Build effective interaction with Sales Engineers and Fulfillment Team of different profiles, backgrounds, experiences and personality types.
    • Effectively cooperate within local organization (equipment, quotation, rental, etc.) and beyond (engineering, marketing) to develop the best solution for the customer and maximize business opportunities for the company.
    • Act in full compliance with the company policies, processes and procedures.
    • Adhere to high ethical standards of doing business and unconditionally follow the company Ethics and Compliance rules and ensure the same behavior from each individual team member.
    • Any other ad hoc duties reasonably requested by the Country Leader.
    • Maintains a healthy curiosity in the competition and the marketplace to ensure excellent market knowledge in the areas of:
    •   major competitors and third party and their products
    •   where market share is being lost and gained
    •   structure of marketplace 
    •   product and vertical segments 
    • Supports annual budgeting process by taking a bottom-up approach to establish where there are opportunities for growth and using that information alongside market share and market trends to design high level initiatives to drive profitable growth.

    Qualifications

    Job Requirements:

    • Bachelor's degree in engineering, engineering technology or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
    • Service/Equipment/Solution Sales experience – minimum 4 years in HVAC or industrial market.
    • Engineering experience and not in particular HVAC.
    • Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
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