Relationship Manager - Customer Service

  • Full-time

Company Description

Graphics Tree is a specialized software and turnkey solution provider focusing on content licensing, graphics software and color management. GT is established in the UAE and operates across the MENA region.

Graphics Tree is the exclusive partner of Shutterstock in the MENA region. 

Job Description

  • Meet or exceed monthly sales targets by growing business and revenue within the assigned territory and/or account list.
  • Ability to recognize upsell opportunities within existing accounts and constantly educates clients across all products and purchasing options.
  • Sales support including account management, presentation creation and client communication and problem solving.
  • Provides solutions and other product offerings through site demos and presentations to customers that may result in additional sales.
  • Entering of customer and sales data into the appropriate systems.
  • Responsible for day to day contact and all account management including transactional support, research, and account administrative functions working with Sales Support Administrator (SSA) team.
  • Research accounts, gather customer information, identify key players, and generate interest.
  • Educate accounts, prospects and decision makers on Shutterstock Enterprise products and value proposition.
  • Retention and expansion of Agency clients, growing business/product penetration through identifying new agency contacts and business units.
  • Create strong relationships with key decision makers.
  • Set face-to-face meetings in assigned territory.
  • Negotiate bulk purchases and exclusive deals.
  • Identify and negotiate license types.
  • Perform agency quarterly reviews.
  • Keep up with the industry’s and local Market changes
  • Analyze YOY Growth/Drop
  • Analyze Comp behavior
  • Set Tasks and Calendar reminders for follow ups
  • Keep client updated on usage of prepaid accounts (reports)
  • Offer and drive research requests

 

Qualifications

  • Intuitive to customers needs
  • Strong communication and interpersonal skills and the ability to build and maintain relationships
  • A background in customer service or sales is a plus
  • Attentive to detail and organized
  • Must be self-motivated, flexible 
  • Team player 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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