UrbanBuz is the ONLY regional AI-Powered Customer Data Experience Platform, solving the complexity of unifying, enriching and mining large Offline and Online customer data and behavioral data in order to enable businesses to optimize their lead capturing, lead nurturing, customer retention; while delivering a highly personalized customer experience through an out-of-the-box intelligent platform designed specifically for Marketing and Customer Experience teams that is Quick to set up (minimum IT involvement), Simple to manage, and Competitively Priced.

I.                 Job Duties:                                                    

• Maintain and expand the database of prospects of the organization
• Develop and execute on cold calling and email campaign strategies to qualify potential customers as a match for our SaaS technology
• Identify decision makers amongst the targeted leads in order to start sales process
• Qualify outbound opportunities and develop a strong demo pipeline for Sales Executives via phone and email communications
• Qualify inbound opportunities and schedule meetings for the Sales Executives with the qualified ones
• Meet weekly and monthly qualified meeting and opportunity goals to ensure company revenue objectives are met
• Coordinate lead processing utilizing our CRM Zoho according to existing process
• Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
• Capturing of accurate and complete information in our CRM System.
• Actively mine for sales meetings within target accounts
• Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.
• Collating and consolidating report on monthly sales performance per sales personnel, per product, and per sector.

I.                 Skills and Specifications

• Able to work in a self-directed entrepreneurial environment.
• Exceptional verbal and written communication skills in Arabic and English – French is a plus
• Highly proficient level computer skills including Word, Excel, PowerPoint and Gmail.
• Good experience in CRM systems, like ZOHO
• Excellent telephone sales personality skills.
• SaaS selling experience is a plus.
• Excellent time management skills.
• Should be honest, assertive and systematic.

I.                 Performance KPI Matrix – Day/Week Task

KPI’s to Achieve

A. Data/Market Research & Growth – Industry Wise - (To have it upload in the Zoho CRM)

20+ Accounts measuring/gathering the following attributes:

-         Company Name

-         Contacts/Title/Email/Phone Number

-         Industry

-         Headquarters

-         No: of Stores

-         Online/Offline

-         Infrastructure

B. Outbound Calls/Day - 15+

C. Outbound Emails/Day - 10+

D. Conversions Outcome Reports & Follow Up Notes

-         Prospect Not Fit/interested

-         Demo Scheduled

-         Gatekeeper Reached

-         Decision Maker Contacted

-         Email Sent

-         No Response Etc.

-         Follow Up Notes

E. Lead Target Per Week - 3 Qualified SRL (Sales Ready Lead)

F. Lead Conversation To Opportunity -  1 Per Week

G. Inbound Leads

Status Updates – Qualified or Non-Qualified

H. Reporting

Weekly Reports presenting the above metrices – for management review

II.                Performance KPI Matrix – Monthly KPI’s – Reporting

 KPI’s to Achieve

I.  Account Growth

Industry Wise – Data Research Reports

J.  Outbound Reports – Call vs Email

No: of Calls Made vs Email Sent

Analysis of Success vs Nurturing

K. Lead Target Achievement

12 Qualified Leads Per Month & Detail Lead Updates

L. Opportunity/Funnel Updates

Opportunity Conversion Reports & Status