Account Manager

  • Full-time
  • Company: Mindspace

Company Description

We are a dynamic and innovative regional advertising company committed to delivering impactful and creative solutions to our clients in packaging, activation, shopper, branding, digital, production and 360 campaigns.

Our company fosters a collaborative and results-driven environment where creativity meets precision. Our team is dedicated to achieving excellence and setting industry benchmarks. We value transparency, efficiency, and professionalism in all our operations, making us a trusted partner in the advertising sector.

Job Description

Role Overview 

The Account Manager plays a key role in managing client relationships, leading project execution, and ensuring the successful delivery of integrated marketing initiatives. This role requires strong ownership, cross-functional coordination, and the ability to translate client needs into actionable and high-quality outputs. 

The Account Manager acts as a central point of contact between clients and internal teams, ensuring alignment, efficiency, and excellence in delivery. 

Key Responsibilities 

1. Client Management 

  • Manage day-to-day client communication with confidence and professionalism  

  • Build strong, trust-based relationships with clients  

  • Ensure alignment on project scope, timelines, and deliverables  

  • Anticipate client needs and proactively provide solutions  

2. Project Ownership & Delivery 

  • Take full ownership of multiple projects and workstreams simultaneously  

  • Translate client briefs into structured, actionable plans  

  • Ensure timely and high-quality execution of deliverables  

  • Monitor progress and address challenges proactively  

  • Financial Ownership: Take full financial ownership of the project, from quotations, to POs, to invoicing.  

3. Cross-functional Coordination 

  • Lead the collaboration with creative, production, and internal teams  

  • Ensure clear communication and alignment across all stakeholders  

  • Facilitate smooth workflows between departments  

4. Quality & Execution Excellence 

  • Maintain strong attention to detail across all outputs  

  • Ensure accuracy, consistency, and adherence to standards  

  • Drive continuous improvement in execution  

  • Account Hygiene: Ensure applying Project management tools including but not limited to: CPS, Minutes of meeting, Financial bookkeeping  

5. Problem Solving 

  • Apply a solution-oriented mindset to navigate challenges  

  • Identify risks early and implement practical resolutions  

  • Adapt quickly in fast-paced environments  

Core Competencies 

  • Strong project ownership and multitasking ability  

  • Structured thinking and planning skills  

  • Effective client management and communication  

  • Cross-functional collaboration  

  • Attention to detail and quality focus  

  • Solution-oriented mindset  

Qualifications

Ways of Working 

  • Proactive and self-driven with minimal supervision  

  • Highly organized with strong prioritization skills  

  • Agile and responsive in dynamic environments  

  • Collaborative and team-oriented  

  • Strong accountability and ownership of deliverables  

Profile & Personality 

  • Confident communicator with strong relationship-building skills  

  • Calm under pressure and able to manage competing demands  

  • Positive, solution-focused attitude  

  • Curious, eager to learn, and growth-oriented  

  • Strong team player contributing to a high-performing environment  

Experience & Qualifications 

  • Minimum 6 years of experience in account management, marketing, or related field  

  • Proven experience managing multiple clients and projects  

  • Experience working with cross-functional teams  

What Success Looks Like in This Role 

  • Clients feel confident, heard, and well-supported  

  • Projects are delivered on time, within scope, and with high quality  

  • Internal teams are aligned and operate efficiently  

  • Challenges are handled proactively and effectively  

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