E -Wallet services 

Job Description

Junior Customer Service Representative

Position: Junior Customer Service Representative
Department: Customer Service
Location: Sin El Fil

Job Summary:

The Junior Customer Service Representative is responsible for providing first-level support to EVO wallet users, ensuring prompt resolution of inquiries, and delivering an excellent customer experience. This role requires strong communication skills, attention to detail, and the ability to handle user concerns professionally and efficiently.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist users with account setup, troubleshooting login issues, and navigating the wallet platform.
• Provide accurate information about product, services, and policies.
• Escalate complex issues to the senior customer service team or relevant departments.
• Follow up with customers to ensure their issues have been resolved.
• Collaborate with the product and technical teams to communicate common issues or improvement areas.
• Stay updated on company policies, new features, and compliance requirements related to wallet operations.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Communications, or related field (preferred but not mandatory).
• 0–2 years of experience in customer service, preferably in fintech, banking, or technology.
• Excellent verbal and written communication skills in English & Arabic – French is a plus.
• Strong problem-solving and active listening skills.
• Positive attitude, team player, and customer-first mindset.