The Company:

Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.

What are we looking for:

We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

What we offer:

We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!

From our Sucafina Center of Excellence in Beirut you will join colleagues with a shared vision: Helping Beyers Koffie to be the leading, sustainable private label coffee roaster in Europe. The organization has been increasingly internationalizing in recent years.

Today, Beyers - as part of Sucafina Group - has grown into the largest coffee roaster in Belgium and a major player in the European private label coffee market. Here you will have the opportunity to be part of a company that invests in people and where collegiality, flexibility and entrepreneurship are encouraged.

The Senior Customer Service Specialist will be responsible for managing the needs of their customer portfolio from order to cash. They will continuously strive to improve processes to ensure maximum customer satisfaction and maintain strong relationships with retail clients. The role will be reporting to the Customer Service Manager

Responsibilities:

Order Management

• Input and continuously monitor the order process to ensure accuracy and timely delivery.
• Collaborate with the logistics department, logistics service providers and sales representatives to coordinate deliveries, shipments, and stock management

Inventory Management:

• Prevent out-of-stock situations and manage inventory levels to avoid excess stock.
• Coordinate the disposal of residual pallets for order items and promotional items.

After-Sales Support:

• Investigate and resolve price and quantity discrepancies for orders.
• Ensure customer satisfaction by addressing any post-sale issues promptly and effectively.

Customer Database Management:

• Create and maintain client records in the database, ensuring all information is up-to-date and accurate.

Customer Relationship Management:

• Build and maintain strong relationships with the clients in portfolio to understand their needs and provide exceptional service.
• Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.

Process Improvement:

• Continuously identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
• Implement best practices and standard operating procedures to streamline customer service operations.

Qualifications and Education

• University graduate (BA or equivalent)
• Focus/ Major in Foreign Trade, Commodity Trading, Logistics or Management is a plus
• Other certifications are a plus

Experience and Technical Skills

• 3 to 5 years of working experience 
• Proven experience in Customer Service preferably in production or retail environment
• Experience in an international environment related to trade/ supply chain/ logistics is a plus
• Knowledge/ practical experience in SAP 
• Good knowledge of Excel, Word, Outlook
• Knowledge of collaborative tools (MS Teams, SharePoint,...
• Experience with inventory management and logistics coordination.
• Knowledge of customer service best practices.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Soft skills

• Ability to work independently while also thriving in a team-oriented environment.
• Proactive, curious, and eager to learn, with a drive for continuous improvement.
• Excellent communication skills with the ability to interact with international stakeholders.
• Excellent organizational skills (ability to prioritize, plan tasks, and respect deadlines)

Languages

• Excellent knowledge of English and French (written and verbal communication skills)
• Knowledge of any other language is a plus