Company Overview:
Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers. 

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2023-2025 | Most Family Friendly Employers™ 2024 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020

Additional Information:

• This is a permanent, full-time hourly position (Non-exempt) at 23.00 hourly
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
  • Hybrid Schedule:  Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.
• This role will be expected to travel locally 20% of the time to our Distribution Center, located at 3151 NW 125th Street, Miami, FL 33167

Major Duties Include:

IT Support:

• Provides technical support for hardware, software, and network-related issues via helpdesk troubleshoot ticket system with low and medium priority 
• Troubleshoots system failures (tier 1), application errors, and network issues, escalating complex problems when necessary (to tier 2 and up)
• Collaborates with vendors and service providers for specific requests on equipment, software licenses, and IT services 
• Responsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pc’s, laptops, cellphone, iPads, and other applications 
• Assists and supports the installation of computer hardware, computer software, MFP peripherals, desktop telephony and mobile devices for our Headquarters, Distribution Center, remote and outside sales team 
• Resolves technical problems by identifying, analyzing, prioritizing, and finding solutions 
• Synchronizes representative contacts in Outlook 
• Helps to maintain and replace the network Infrastructure, cabling, ports, UPC Devices, etc. 

Proactive Projects:

• Maintains and updates company software, ensuring licenses are up to date and team members have access to necessary tools  
• Creates and maintains documentation for all supported systems 
• Maintains all pc’s, laptops, cellphone, iPads, and laptops on regular basis 
• Schedules repairs for equipment such as phone system or copier 
• Assists with asset management of IT equipment, including maintaining inventory levels, labeling, and tracking equipment, and submitting orders to replenish stock 

Other Duties:

• Oversees all in-house audio and visual setup needs for all events, ensuring flawless execution and optimal performance 
• Installs and administrates resolves all issues with the VoIP phone system for team members 
• Assists in other duties as needed and directed
• Records personal daily punches and approves accurate bi-weekly time and attendance records 
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• Bachelor's degree preferred
• High School diploma or equivalent 
• College coursework in Computer Science, Information Technology field preferred
• Minimum of 2+ years in IT support and/ or related experience, training equivalent combination of education and experience
• Proficient in all Microsoft & Windows 10 & 11 applications 
• Knowledge in Mac OS 
• Proficient in Microsoft applications and active directory 
• Proficient with IOS mobile devices   
• Troubleshooting computer hardware and software 
• Strong understanding in the area of technical support and ticketing system management. 
• Concept knowledge of VPN setup and operations 
• Concept knowledge of Wireless (Wi-Fi) protocols and security 

Skills Needed for Success:

• Clearly conveys technical concepts to both technical and non-technical audiences 
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team 
• Communicate with excellence and clarity both verbally and in writing 
• Project management skills and strong attention to detail
• Tech- savviness

Desired Characteristics and Qualifications:

• Flexible to work outside normal work hours
• Ability to maintain confidentiality and handle sensitive information 
• Organized, action and detail-oriented
• Demonstrates sound work ethics 
• Possesses cultural awareness and sensitivity 
• Highly enthusiastic, positive-minded, and composure in challenging situations 
• Thrives in a goal-driven environment

Benefits & Pay:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com

www.frontofthehouse.com | www.roomthreesixty.com