Job summary As an Online Applications Specialist within the Assassin’s Creed Online Team, you will be responsible for providing technical support for the brand’s games. Additionally, you will handle the necessary configurations for all online services from development to live deployment.

About the Assassin’s Creed Brand Online team

We are a small team supporting the Assassin’s Creed brand, including past, current, and future games.

You will report to the Operations pillar of the Assassin’s Creed Online Team.

Responsibilities:

• Provide technical support for online services.
• Identify, research, diagnose, and resolve technical and functional issues in collaboration with development, production, and cross-functional teams.
• Participate in the implementation of diagnostic tools (telemetry, metrics), monitor them, and correct anomalies as needed (Grafana, Kibana/Elastic).
• Assist in the preparation, configuration, testing, and deployment of online service configurations.
• Offer a high level of customer service to various stakeholders.
• Document, distribute, and escalate requests or issues as necessary.
• Stay updated on Ops/DevOps trends and new technologies related to our field for continuous improvement.
• Contribute to the development of clear and measurable metrics (success plans, KPIs, etc.) to track the progress of our environments, produce and disseminate data to ensure quality communication.
• Act as the primary contact and specialist, maintaining constant communication with team members throughout the process

What you bring

• Bilingual  French/English
• Relevant technical experience related to support and operations.
• In-depth knowledge of global online services and tools (JIRA, Confluence, Miro, etc.).
• Ability to formulate proposals and make informed decisions on assigned topics.
• A keen and operationally focused mindset.
• Excellent communication and interpersonal skills.
• Curiosity, rigor, and autonomy.
• Initiative-driven with a focus on innovation and continuous improvement.
• Strong analytical skills to evaluate our methods and suggest improvements.
• Ability to ensure effective collaboration between different pillars of the team.

What to send our way

• Your CV, highlighting your education, experience, skills, and any games shipped.

Working at Ubisoft means 

• A hybrid and flexible work mode, 6 weeks of vacation in your first year, an enriched parental leave, a Ubi gym directly in our offices, a complete group insurance program, access to complete Dialogue telemedicine services, an RRSP with a contribution from Ubisoft, an advantageous bonus program, concrete measures to ensure the right to disconnect, the option of working part-time and much more. Click here for all the details.
• Joining a team of 21,000 Ubisoft employees working across more than 40 locations around the world, are boundby a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication  and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come;
• Working for an equal opportunity employer, where diversity is a priority. We do not discriminate on the basis of race, ethnic origin, religion, gender, sexual orientation, age or health status.