Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held & Lebanese-owned insurance agency headquartered in Washington, DC. As an all-lines insurance broker, they have been serving domestic and international communities with success since 1970. They offer a wide range of insurance products and risk management services, including Embassies & Diplomatic Missions, Commercial, Life and Disability, Employee Benefits, and Private Clients. Given that the agency is client-focused, customer experience is at the top of its priorities. The client's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Their human capital is their competitive advantage; it is what truly separates them from what the competition views as the industry standard for customer service. As recipients of the GOLD Stevie Award for Best in Customer Service, their standards for providing the best customer experience are extremely high. This position offers ample training and the opportunity to join an exceptional American firm that is expanding its international presence.

The Administrative Assistant’s responsibility is to support the executive and administrative team in a timely, efficient, personalized, and professional manner. This candidate will perform a variety of administrative tasks and work independently on various projects, from conception to completion. The successful candidate must be able to work in a fast-paced environment, be well-organized, have great time management skills, take the initiative, and work with minimal guidance. This candidate will be coordinating with different teams in the organization and requires strong project management skills. 

Responsibilities: 

• Manage training portal including managing and updating content, tracking courses, creating bespoke courses, updating and assigning assessments, and following up on course completion for compliance. 

• Work with managers and HR on creating and coordinating training schedules for new hires and existing employees. 

• Assist in screening and scheduling interviews, assessments, and other appointments and reminders. 

• Act as the primary backup to admin. 

• Answer and screen phone calls on a multi-line phone system, transferring to the correct individual/department. 

• Manage online fax requests and forward them to the correct departments. 

• Manage and maintain executives’ schedules, calendars, and meetings. 

• Manage and complete monthly expense reports in SAP Concur. 

• Manage projects and coordinate with team members on the completion of projects. 

• Assist in general administrative tasks and activities. 

• Assist with research and data analysis tasks. 

• Liaise with internal staff and external clients or vendors. 

• Provide timely responses to requests and inquiries. 

• Draft, format, and proofread documents, reports, and presentations.

• Handle data entry and manage databases. 

• Maintain and organize office files and records. 

PLEASE READ: This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month.

Education:

• Associate's degree or relevant certification preferred. 

• Minimum 3 years of experience in an administrative role or similar position.

Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

• Strong organizational and multitasking abilities.

• Excellent English written and verbal communication skills.

• Ability to work independently and as part of a team. 

• Tech-savvy individual with a proven track record of integrating technology to solve problems, work efficiently, and streamline processes. 

Attributes:

• Detail-oriented with a strong focus on accuracy.

• Professional demeanor and appearance. 

• Ability to handle sensitive and confidential information with discretion. 

• Forward-looking thinker, who actively takes the initiative and proposes solutions.

All your information will be kept confidential according to EEO guidelines.