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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Sr Customer Service Representative Pittsburgh, PA - This position has not been approved for Relocation Assistance. Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $40 billion and approximately 100,000 global employees in 50 countries. We help our customers accelerate life sciences research, solve sophisticated analytical challenges, improve patient diagnostics, and increase laboratory efficiency. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services, Patheon and PPD – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our success is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve humanity by carrying out our mission to enable our customers to make the world healthier, cleaner, and safer. If you share our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. How will you make an impact? Do you enjoy a fast-paced environment that strives for excellence in satisfying customer’s needs? An exciting opportunity has arisen for an Open Order Specialist to join the Encompass Third-Party Team! This role is responsible for supporting the closure of open orders by expediting product delivery to our customers and gathering final supplier invoices. What will you do? Run and analyze reports to identify current backlog/open orders Reconcile and analyze open orders and open lines for potential issues for assigned suppliers Maintain a master tracking report of suppliers with open order count and open order dollars Build working relationships with suppliers to identify and resolve open order root causes and potential issues Maintain a current supplier open order contact list including name, phone number and email address Obtain invoice copies and/or new shipment dates from suppliers and take appropriate action Add notes to the order(s) worked and maintain adequate records Provide tracking of number of lines resolved weekly, and complete weekly activity report Assist buyers as needed with issues related to open orders and/or credit holds Escalate issues to Manager for further resolution, when necessary Work as needed to further reduce high dollar open orders at each quarter end Provide training for other open order personnel, as needed Perform other duties as assigned Required Qualifications: High School diploma required Minimum of 3 years clerical or administrative support experience Knowledge, Skills, Abilities: Good communication skills and excellent telephone skills Strong organizational skills, good judgment, persistence and diplomacy Ability to effectively prioritize multiple projects and tasks Ability to work independently as well as effectively in a team environment Ability to learn new technologies and self-train when appropriate Proficient computer skills: Microsoft Excel, Word, PowerPoint, and Power BI Benefits We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.