The Company:

Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.

What are we looking for:

We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

What we offer:

We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!

The role:

Sales back-office Executive / Sales Assistant

Summary of the role:

• assist the KAM (Key account manager) team in the day-to-day management of customer accounts
• Help analyze customer needs and propose appropriate solutions.
• Ensure regular monitoring of customer files
• Work with the company's various departments to ensure customer satisfaction and loyalty.

Responsibilities:

• Provide customized sales reports and analysis (contract& margins tracking, weekly and monthly sales reports, customer complaint reports, etc.)
• Support the KAM during the tender process
• Support the sales team in the preparation of meetings (online surveys, agendas, minutes, presentations, etc )
• Prepare and send monthly sales reports to customers
• Manage the price changes in SAP and communicate with the internal parties about the changes (Finance, CS.....etc)
• Create and manage the follow-up of the promotions and ensure that the packaging materials are ordered by the purchasing department.
• Responsible for the process of creating new items on the sales perimeter, both internally (master data, packaging, quality, GCDepartment, etc.) and in relation with customers.
• Coordinate product specifications for the current range and the launch of new products.
• Support the KAM in the management of the end-of-life cycle of the articles concerned.
• Calculate, report and keep records of the eco-emballage and any other local taxes paid by the company on an annual basis.
• Organize, together with the Marketing Department, the company's participation in fair trade events, monitoring expenditure and compliance with the budget.
• Organize the submission of samples to customers
• Insure back up for the packaging responsible during holidays or high demand periods on the packaging development.

Qualifications:

• University degree, ideally on economics
• min 2 years’ experience in a similar position, ideally in the food industry/ FMCG
• outstanding in excel and well organized,
• experience in SAP is a plus
• excellent analytical skills
• collaborative team player

Languages:

• Good written and verbal communication skills
• high command of English and French

Soft Skills

• Good business acumen
• Good communication skills and willingness to work with people of varied cultures
• Excellent organizational skills (ability to prioritize, plan tasks, and respect deadlines)
• Good interpersonal skills
• Teamwork skills/ team spirit
• Ability to work under stress and respond to tight deadlines
• High level of autonomy/self-discipline
• Proactiveness
• Curious keen to learn and ready for new challenges
• Ability to work independently