Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

1 - 5%

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:  

As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions, e.g., FIS' Identity Management solution (FIS Infinity IdP) that meet their needs and help advance the way the world pays, banks and invests.

What you will be doing:

• Researching client needs, analyzing trends and best practices and creating detailed support specifications
• Demonstrating a client-centered approach, providing exceptional service and fostering strong client relationships
• Working with Team members, collaborating to develop and implement automated tools to streamline workflow processes
• Troubleshooting technical issues, identify root causes, and provide timely resolutions
• Collaborate with different departments to gather relevant information and insights for efficient problem-solving
• Maintaining clear and concise documentation of troubleshooting steps, solutions, and configurations
• Independently manage and prioritize incoming tickets from internal teams through our ticketing system
• Collaborating with team members to create and refine tailored configurations for individual clients
• Actively participating in client calls and internal meetings, offering technical expertise and insights

What you will need:

• 1-3 years of relevant experience
• Knowledge of multiple end-to-end systems as well as application development
• Proficiency in business modeling and requirements definition disciplines
• Proficiency in Excel to create reports, pivot tables, and formulas to provide insights and support decision-making
• Strong analytical skills to identify trends and patterns within tickets, proactively addressing potential challenges
• A Bachelor’s in computer science or information systems or the equivalent experience

Added bonus if you have:

• Knowledge with Java script, Visual Studio, Python3, REST APIs, etc.
• Knowledge with Jenkins, Bitbucket, Artifactory
• Knowledge of Microsoft Power BI for Dashboard Reporting and Support Models
• Knowledge of Identity Manager systems, Infinity IdP, Okta, Ping ID, Azure, etc.
• Knowledge of OAuth2, SAML, OpenID Connect (OIDC)

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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