Infoquest is the first MEA-based expert network firm. We empower better business decision-making in the region by connecting consultants, investors, and corporate strategists with on-demand niche insights through our unique research-first methodology. Our team of experienced research specialists, cutting-edge AI technology, and robust compliance framework, ensures that we can custom-source subject matter experts who provide essential information to fill your knowledge gaps. Connect with experts through virtual consultations, long-term engagements, surveys, and panels, or even invite them to be keynote speakers at your next industry conference. Join us on our mission to provide the most trusted and innovative knowledge-sharing platform in the Middle East. Partner with Infoquest and gain access to the expert insights you need to make informed decisions and drive your business forward!

About Infoquest

Infoquest is an expert network firm that empowers better business decision-making worldwide. We connect consultants, investors, and corporate strategists with on-demand niche insights through our unique research-first methodology. By leveraging technology, a robust compliance framework, and human talent we connect our clients to the knowledge they seek by custom-sourcing subject matter experts that will deliver targeted on-demand insights.

As part of the Infoquest family, you'll have the opportunity to contribute to a fast-growing startup culture and a larger mission of providing the most trusted and innovative knowledge-sharing platform in the Middle East.

What we do

Our startup operates at the center of the GCC knowledge economy, offering a range of on-demand knowledge services to investment funds, corporations, consultancies, and growing startups. Our clients rely on our services to assess crucial investment and business choices. We connect them with industry specialists who possess specialized knowledge that would otherwise be inaccessible to them.

As a client-focused and fast-paced service provider, we promptly respond to client queries within minutes and deliver our services within hours. Our clients rely on us in situations where time is limited, and expert insights can make or break their endeavours.

Client Service Associate role- Founding Team member

As part of the founding team, your initial primary responsibility will be to focus on generating revenue and delivering exceptional client service. Acting as the link between our clients and industry specialists, you will begin by receiving comprehensive on-the-job training on expert sourcing, negotiation, cold calling, high-level market research, and client service management. Your duties will involve managing client requests that come your way and converting subject matter experts to be part of our network to support our clients with their on-demand requests. You will need to be available on the phone and via email for a significant part of your workday.

You will be tasked with identifying the most suitable industry experts to meet our client's specific needs, and once identified, you will facilitate connections between the experts and the clients. You will coordinate these connections through a variety of formats, including interviews, face-to-face meetings, surveys, and others.

As a member of the founding team, you will have opportunities for rapid career advancement within our startup. Amongst the above, your responsibilities could grow to include interviewing potential candidates, assisting with internal documentation, composing blog posts, maintaining client relationships, laying the groundwork for our company culture, attending industry events, and implementing your ideas to help drive our rapid growth.

Your Duties and Responsibilities

• Market Research: Conduct high-level market research and analysis to understand the industry being studied and client requirements more precisely
• Expert Sourcing: Associates are often responsible for identifying and sourcing experts in various industries and fields. This involves using research tools, databases, and online resources to find relevant experts who can provide insights to clients.
• Initial Outreach: Associates are responsible for initiating contact with potential experts via cold calls, emails, or messages. You will be in charge of introducing Infoquest's service, explaining the purpose of an expert network, and gauging their interest in participating.
• Qualification: Associates assess the expertise and qualifications of potential experts to ensure they meet the specific requirements of client projects through screening calls. This includes evaluating their industry knowledge and experience.
• Client Support: Associates often work closely with Client Relationship Managers to understand client project requirements and connect them with suitable experts. They facilitate the scheduling of consultations and ensure a seamless experience for clients.
• Compliance and Data Security: Associates play a crucial role in ensuring compliance with Infoquest's policies and industry regulations. They must handle sensitive client and expert information with discretion and adhere to data security protocols.
• KPI Achievement: Work towards achieving key performance indicators (KPIs) related to expert sourcing to meet monthly targets.

Requirements for the Role

• 0-2 years of work experience
• Fluency in English is necessary, as excellent articulation and writing skills are a must
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment
• A match with our company values: Business excellence, results-oriented, adaptability, collaboration, high performance, and integrity.

Nice to have

• Relevant internships or other evidence of interest in business and a commercial career are beneficial.
• An entrepreneurial spirit, with a proven track record in attempting to build something for yourself.
• Fluency in Arabic and/or French

What we offer

💰 Competitive salary, company merchandise and the opportunity to work in a fast-paced and growing start-up

🌍 Career progression opportunities and access to learning and development programs

💼 Office based in Beirut Digital District

🥂 Company events, dinners and team bonding activities

Interview Process

• Stage 1: Initial Screening Interview
• Stage 2: Case Study Interview
• Stage 3: In-Person Interview + Meet the team!
• Stage 4: Offer Call

At Infoquest, our success relies on the diversity of our employees and client base. We are committed to creating policies that contribute to a fair, equitable and welcoming environment for our community, regardless of race, ethnicity or experience.

Not sure if you have it all? Apply anyway! We strive to create an inclusive work environment, and we welcome candidates from all walks of life, with different experiences and backgrounds.

Requirements for the Role

• 0-2 years of work experience
• Fluency in English is necessary, as excellent articulation and writing skills are a must
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment
• A match with our company values: Business excellence, results-oriented, adaptability, collaboration, high performance, and integrity.