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Company Name: FIS Global

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Accounting

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the team:

The team is made up of highly specialized and experienced functional support reps with histories in accounting and finance, project

management and customer relationship management. We are a level two support team who works closely with our technical and

development teams to deliver industry leading client service.

What you will be doing:

• Handle customer inquiries.

• Provide in-depth product support and research client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Acknowledge and maintain ownership of assigned support tickets from inception through to closure.

• Assist with software upgrade testing and validating patches, configuration changes and other solutions provided by

• development teams to validate recommended resolution of specific client incidents.

• Provide Level 2 functional support for the Investment Accounting Manager team.

• Maintain awareness of customers’ level of satisfaction and escalate to management accordingly.

• Work on ad-hoc special projects as designated by management.

What you will need:

• Prior financial services experience preferred.

• Bachelor’s degree in Business; preferably in accounting, finance, or economics.

• Strong customer relations skills.

• Team player with ability to collaborate with teams outside of Customer Experience, and ability to work independently.

• Ability to think logically under pressure.

• Good time management skills and ability to multi-task.

• Problem solving and troubleshooting skills.

• You are an excellent communicator and strong problem-solver.

• Knowledge of FIS products a plus.

• Excellent interpersonal, communication and organizational skills.

Added bonus if you have:

• Knowledge of FIS Investment Accounting Manager.

• Experience with customer support or service management software.

• Experience with remote communication and support tool.

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• •Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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