Product Support Representative II (Finance & Accounting/Japanese Speaking)
- Full-time
Company Description
Company Name: FIS Global
Job Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
General Equivalency DiplomaTravel Percentage :
0%About the role:
As a Product Support Representative, you will work with FIS clients to deliver in-depth treasury process and product support. You will take incoming inquiries to resolve customer concerns raised during day-to-day operations.
What you will be doing:
- Provide white glove customer service for FIS software to treasury professionals.
- Support and take on operational items as clients require and contract permits.
- Research client issues and questions and work with other FIS teams to resolve customer items.
- Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.
- Document customer information as required to support resolution in a timely manner.
What you will need:
- Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
- Strong analytical, organizational and time management skills
- The ability to work independently.
- You are an excellent communicator and strong problem-solver.
- Knowledge of FIS products a plus
What we offer you:
- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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