Amenities is the Digital Membership Platform for healthcare. The US healthcare system is a billion dollar industry and is modeled around providing care at a hefty expense. And yet, most healthcare experiences are awful and loyalty hardly exists in this industry.

Our mission is simple: build loyalty. Amenities Health helps large US health systems to (1) acquire new patients, (2) modernize their tools and (3) win patient loyalty. We build white labeled products & membership services designed to lock-in loyalty (think Amazon Prime or Costco memberships). 

At Amenities, you’ll be surrounded by experienced industry leaders and driven technology experts paving the paradigm shift in healthcare, including:

• CEO is ex-McKinsey, MD, 2nd time founder, & former digital health executive.
• Product team responsible for the industry-leading patient portal (3M accounts, 80% patient adoption, and 700k monthly users).
• Engineering team includes former founders, ex-Cerner, ex-Apple, and more.

Our company values are:

• Go big, little fixes won’t cut it
• Delighting members is really smart business
• Hire clever, motivated people, and trust them to figure it out
• We do our best work when healthy, rested, and connected

As we experience tremendous market demand for our product and on the heels of a successful Series A funding round, we're actively growing the team across sales, marketing, product, engineering, design, and customer success functions.

Job Overview:

We are seeking a talented Customer Success Manager to join our dynamic team. You’ll be the first dedicated Customer Success Manager at Amenities and will help establish our standards, processes, and functions. 

As a CSM, you’ll be responsible for ensuring the success of product implementations and configurations, managing the ongoing success and satisfaction of our clients, fostering long-term relationships, and driving value from our platform. 

You’ll work collaboratively with cross-functional teams, including product, design, engineering, and sales teams to deliver a best-in-class experience for patients and our customers. 

Responsibilities:

• Create and guide new customers through the onboarding process, ensuring a smooth transition and successful implementation.
• Develop and maintain strong relationships with key accounts, understanding their business goals, and proactively identifying opportunities for growth
• Serve as the point of contact for customer inquiries, issues, and escalations. Advocate for customer needs internally to drive continuous improvement.
• Stay up-to-date on the features and capabilities of our platform. Effectively communicate updates and best practices to customers.
• Monitor customer engagement to identify potential upsell or cross-sell opportunities. Collaborate with the sales team to drive revenue growth.
• Gather customer feedback on our products and services. Use insights to inform product development and enhance the overall customer experience.

Requirements:

• Experience in a Customer Success or similar role (consultant, product manager, project manager, product marketing or operations manager), preferably in a SaaS or healthcare space.
• Ability to project manage technology implementations. 
• Excellent problem-solving abilities and a customer-centric mindset.
• Experience establishing and maintaining customer relationships. 
• Communication skills to work effectively with cross-functional teams.

Nice to Haves:

• Experience building patient-facing products in the healthcare industry
• Experience in an early-stage startup environment
• Experience in data analytics or visualization tools

Benefits:

We’re a young company (10-20 employees), but we believe firmly that happy, healthy employees will do their best work.

👩🏻‍⚕️ 100% company-subsidized health insurance coverage

🧘🏽‍♀️ Monthly company-wide “Fill Your Cup” Fridays

🏖️ Unlimited PTO

💻 Fully remote

🎉 Company onsite gatherings (in person) 3x per year

📜 Equity options in a company you are shaping

💻 Macbook + a $1,000 home office setup stipend added to your first paycheck

If you are a creative, talented, and driven Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity and join our team.