Jobs for Humanity is partnering with Guidehouse to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Guidehouse

Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Hospital Admissions Representative is responsible for gathering and verifying important information such as personal details, insurance coverage, and eligibility. They assign the correct medical record and account number, ensuring accurate billing and clinical data in the database.

Schedule: This position requires working onsite during the day, from 7:00 AM to 3:30 PM, with rotating weekends and holidays. Please note that the schedule may be adjusted according to the needs of the business and patient influx.

Duties:

• Gather complete and accurate demographic and financial information from various sources, including patient interviews and other healthcare providers.

• Ensure necessary documents, such as consent forms and insurance forms, are properly signed.

• Perform pre-certification, credit referral, or deposit collection as required. Enter data into the computer system and document any incomplete admissions/registrations. Obtain necessary pre-certification, referral, or authorization numbers and update patient files.

• Notify patients, family members, physicians, and supervisors about insurance coverage issues. Inform patients about co-payments, deductibles, or deposits required, and record all relevant information in the computer system.

• Review physician's orders for completeness and ensure all necessary information is included.

• Complete Medicare Compliance tasks and provide necessary Advance Beneficiary Notice (ABN) if required.

• Stay knowledgeable about all federal, state, and local laws related to insurance rules and regulations.

• Maintain proficiency in multiple computer systems.

• Deliver excellent customer service, referring unresolved issues to the appropriate supervisor.

• Answer telephone calls, following a pre-established script, and provide assistance to callers.

• Complete all shift duties accurately and in a timely manner.

• Comply with all safety regulations, policies, and procedures defined by Customer.

What You Will Need:

• High School Diploma or equivalent GED.

• Minimum of 1 year experience in a medical or customer service environment, utilizing data entry skills, insurance or online websites, and various software applications.

• Ability to type a minimum of 35 words per minute.

• Understanding of medical terminology.

What Would Be Nice To Have:

• 2 years of experience in Emergency Department admissions.

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The annual salary range for this position is $37,300.00-$55,900.00. Compensation decisions depend on various factors, including skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package, reflecting our commitment to fostering a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Eligibility for discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life Insurance

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability Insurance

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse:

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. We value diversity and strive to create a supportive workplace where all individuals feel included, regardless of their race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse considers qualified applicants with criminal histories in accordance with applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. We will treat all the information you provide with confidentiality and use it only as necessary to provide reasonable accommodation.

Note: Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. Any unsolicited resumes received will be considered the property of Guidehouse, and we will not be obligated to pay any referral fee.