Jobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Penske Truck Leasing

Customer Service Coordinator - Full-Time Position About Us

At our company, we believe in providing excellent customer service and maintaining strong relationships with our clients. We value diversity and inclusivity, and we are committed to creating an environment that is welcoming and supportive of individuals from all backgrounds.

Work Schedule

Monday to Friday, 7:00 AM to 4:00 PM

Position Summary

We are searching for an enthusiastic individual with exceptional organizational skills and the ability to handle multiple tasks in a fast-paced setting. Our ideal candidate will possess a positive attitude, excellent communication skills, and a strong dedication to delivering outstanding customer service.

As a Customer Service Coordinator, your primary responsibilities will include scheduling preventative maintenance requests, coordinating external repairs, managing the service scheduling system, and handling daily administrative tasks such as answering phone calls and managing paperwork.

What We Offer You

At our company, we prioritize the well-being of our employees and their families. We provide competitive wages and a comprehensive range of benefits, which include medical and dental plans, group retirement savings, life insurance for spouses and children, employee referral bonuses, sick days, and discounts with our partners. You will also have the opportunity to work in a modern and clean environment, receive comprehensive training, and have exceptional growth opportunities within the company.

Major Responsibilities

• Coordinate with customers to schedule preventative maintenance work and align available openings with technician work schedule.
• Communicate with customers as needed to provide maintenance updates, address billing concerns, or resolve any issues related to their satisfaction.
• Ensure that all rental units are properly maintained and prepared for customers.
• Manage parts inventory and ensure availability for scheduled work.
• Order, kit, and return parts as necessary.
• Maintain accountability of outside vendors for quality and adherence to schedule in relation to external work.
• Provide excellent customer service to ensure customer satisfaction and encourage repeat business.
• Collaborate with billing clerks as required.
• Prepare merchandise for display or rental, and offer recommendations on various rental products and services.
• Maintain records of rental transactions and customer interactions.
• Inspect and adjust rental items to meet customer requirements.
• Assist customers by providing information about products and services, taking orders, or resolving complaints.
• Resolve customer service or billing issues promptly and effectively.
• Determine charges for services requested, collect payments, and arrange for billing as needed.
• Complete other assigned projects and tasks as directed by your supervisor.

Qualifications

• Minimum of 2 years of customer service experience.
• Preferred: 1 year of hands-on mechanical experience.
• Preferred: 2 years of supervisory experience.
• Preferred: 2 years of service department administration.
• High School Diploma required; Bachelor's Degree preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Regular and punctual attendance is essential.
• Willingness to travel as required and work the assigned schedule.
• Completion of Penske employment application and background investigation (including past employment and education).

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to:

• Read and communicate verbally and/or in written form.
• Remember and analyze certain information.
• Remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to:

• Stand, walk, and sit.
• Use hands to touch, handle, and feel, and to reach with hands and arms.
• Occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Our company is committed to promoting equity in employment.

Please note: This is a general job description and additional responsibilities may be assigned by your supervisor.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Location:

1241 Boul Dagenais O

Laval, QC

About the Employer

Penske Truck Leasing Canada Inc.

Req ID: 2330120

Please submit your application using the form provided below.