Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Seasonal Tax Professional - Help Customers with Taxes

Are you looking for a new seasonal opportunity? Join the #1 tax software company in Canada and make a difference in our customers' lives. We are hiring tax professionals like you to help our customers complete their taxes using Intuit TurboTax products. Your expertise and support will empower them to prepare their taxes and achieve prosperity.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit, our parent company, is consistently ranked as one of Fortune's "100 Best Companies to Work for" and "Most Admired Software Companies."

What You'll Bring:

• At least 3 years of paid professional tax preparation experience using professional tax preparation software
• Preparation of a minimum of 125 tax returns per tax season for the past 3 years
• Experience in preparing various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and individuals with foreign income
• Experience in preparing and filing personal tax returns, including employment, self-employment, rental income, investments, T1135, foreign income, and all credits/deductions
• Knowledge of tax laws and concepts, excellent critical thinking, and problem-solving skills
• Comfortable working with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Strong written and verbal communication skills
• Flexibility in availability/schedule
• Bilingual proficiency (English and French) is considered an asset
• Experience in preparing Quebec tax (TP1) returns is considered an asset
• Experience in providing support in a contact center environment is considered an asset

How You Will Lead:

• Provide tax guidance and support to customers in a seasonal, remote, and customer-facing role
• Collaborate with customers to prepare or review their tax returns, ensuring compliance and accuracy
• Research and resolve tax-related inquiries, answering specific tax questions in written and oral forms
• Offer a comprehensive service to prepare, review, and file customers' returns with the CRA, or assist customers as they prepare their own tax returns with guidance and advice on required documents
• Research tax regulations and provide accurate advice on maximizing tax returns
• Create exceptional customer interactions and experiences by using empathy, deep tax knowledge, and expertise
• Seek and deliver the right answers for each customer using government websites, professional resources, and team expertise, while communicating in everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve customer inquiries

At Intuit, we offer a competitive compensation package with a strong pay-for-performance rewards approach. Compensation for this position ranges from PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. Additionally, eligible employees may receive a cash bonus as part of our plans and programs. Learn more about our compensation and benefits at Intuit: Careers | Benefits. Pay is determined based on job-related knowledge, skills, experience, and work location. We conduct regular comparisons to ensure pay equity across different ethnicities and genders.