Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Job Opportunity: Seasonal Tax Professional

Are you ready for a new opportunity to work with the leading tax software company in Canada?

If you have experience as a tax professional and possess excellent communication skills, we invite you to join us in helping customers complete their taxes using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our mission of "Powering Prosperity Around the World." Your role is vital in enhancing our brand reputation by delighting customers and empowering them to successfully prepare their taxes.

TurboTax is the top-selling tax preparation software brand in Canada. Intuit is consistently recognized as a best employer and is included in Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.

What You'll Bring

• At least 3 years of paid professional tax preparation experience, using professional tax software
• Experience preparing a minimum of 125 tax returns per tax season for the last 3 years
• Familiarity with preparing various federal and provincial tax returns for individuals, including those of students, pensioners, self-employed, rental property owners, investors, and those with foreign income
• Ability to prepare and file customer personal returns, including employment, self-employment, rental income, investments, T1135, foreign income, and all applicable credits and deductions
• Working knowledge of tax laws and concepts, excellent critical thinking, and problem-solving skills
• Comfortable using Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Strong written and verbal communication skills
• Flexibility in availability/schedule
• Bilingual proficiency (English and French) considered an asset
• Experience preparing Quebec tax (TP1) returns considered an asset
• Experience providing support in a contact center environment considered an asset

How You Will Lead

• Provide expert tax guidance for personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to prepare or review their tax returns, ensuring compliance and accuracy by offering tax guidance and/or tax preparation services
• Research and troubleshoot tax questions, addressing specific tax inquiries from customers (written and oral)
• Deliver a Full Service experience by preparing, reviewing, and filing customers' tax returns with the CRA, or assisting customers with their own tax return preparation by providing advice and guidance on required documents
• Stay updated on tax regulations to provide accurate advice on maximizing customers' tax returns
• Create positive customer interactions and experiences that inspire confidence, using deep customer empathy and your extensive tax knowledge
• Proactively find the correct solutions for each customer by utilizing government websites, professional resources, and team expertise, and explaining them in understandable terms
• Apply established practices, procedures, and company policies to resolve customer inquiries

Intuit offers a competitive compensation package with a pay-for-performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. This position is eligible for a cash bonus as per our applicable plans and programs. To learn more about our compensation and benefits, visit Intuit®: Careers | Benefits. The offered pay is dependent on factors such as job-related knowledge, skills, experience, and work location. Intuit promotes ongoing pay equity by conducting regular comparisons across categories of ethnicity and gender.