Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Ready for a New Seasonal Opportunity?

Are you looking for a new seasonal job with the top tax software company in Canada?

No matter who you are, if you have experience as a tax professional and excellent communication skills, we want you to join us in helping our customers complete their taxes using Intuit TurboTax products. By providing expert guidance and support, you will help us achieve our goal of "Powering Prosperity Around the World." Your role is crucial in enhancing our brand by delighting customers and empowering them to prepare their taxes.

TurboTax is the best-selling brand of tax preparation software in Canada. Intuit has been recognized as a top employer and consistently ranks on Fortune's lists for "100 Best Companies to Work for" and "Most Admired Software Companies."

What We're Looking For

• Minimum 3+ years' paid professional tax preparation experience using professional tax preparation software
• Preparation of at least 125 tax returns per tax season for the past 3 years
• Experience in preparing and supporting various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and individuals with foreign income
• Familiarity with tax laws and concepts, strong critical thinking and problem-solving skills
• Comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexible availability/schedule
• Bilingual proficiency in English and French (reading, writing, speaking) is considered an asset
• Experience in preparing Quebec tax (TP1) returns considered an asset
• Experience in providing support in a contact center environment considered an asset

Your Role

• Provide tax guidance for personal tax returns in a remote, seasonal, and customer-facing position
• Collaborate with customers to prepare or review their tax return, ensuring compliance and accuracy by offering tax guidance and/or tax preparation services
• Research and troubleshoot tax-related questions and provide direct assistance to customers through written and oral communication
• Offer a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA (Canada Revenue Agency) or assisting customers as they prepare their own tax return, providing tax advice, preparation assistance, and guidance on required documents
• Research tax regulations to provide accurate advice on maximizing customers' tax returns
• Create exceptional customer interactions and experiences, demonstrating deep empathy, tax knowledge, and expertise
• Proactively search for accurate answers by utilizing government websites, professional resources, and team expertise, and explaining them in simple language for customers
• Follow defined practices, procedures, and company policies to resolve customer inquiries

Intuit offers a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. This position is eligible for a cash bonus, according to our applicable plans and programs. Visit Intuit®: Careers | Benefits for more information on our compensation and benefits. Pay is determined based on factors such as job-related knowledge, skills, experience, and work location. Intuit regularly compares pay across different ethnic and gender categories to ensure ongoing pay equity for employees.