Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Overview

Are you looking for a new seasonal opportunity with the top tax software company in Canada? Whether you are an experienced tax professional or have a passion for helping others, we invite you to apply! At Intuit TurboTax, our goal is to create prosperity worldwide by providing expert guidance and support to our customers as they complete their taxes using our products. As part of our team, you will not only contribute to our brand enhancement but also empower individuals from all walks of life to confidently prepare their taxes.

TurboTax is the best-selling brand of tax preparation software in Canada. We have consistently been recognized as a top employer and have been featured on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.

What you'll bring

• Minimum 3+ years of paid professional tax preparation experience using tax software
• Experience preparing at least 125 tax returns per tax season for the past 3 years
• Expertise in preparing a range of federal and provincial tax returns for individuals, including various situations such as student, pension, self-employment, rental property, investments, and foreign income
• Ability to prepare and file personal tax returns for customers, including employment, self-employment, rental, investments, T1135, foreign income, and all applicable credits and deductions
• Thorough knowledge of tax laws and concepts, strong critical thinking skills, and problem-solving abilities
• Comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexible availability/schedule
• Bilingual proficiency (English and French) in reading, writing, and speaking is a plus
• Experience preparing Quebec tax returns (TP1) is a plus
• Experience in a contact center environment providing support is a plus

How you will lead

• Guide customers through the process of completing their personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to review and ensure the accuracy and compliance of their tax returns, providing tax guidance and preparation services as needed
• Research and address tax-related questions from customers through written and oral communication
• Offer a Full-Service experience by preparing, reviewing, and filing customer returns with the CRA (Canada Revenue Agency), or assisting customers in preparing their own tax returns by providing tax advice, preparation, and guidance on required documents
• Stay updated on tax regulations to provide accurate advice on maximizing customer's tax returns
• Create exceptional customer interactions and experiences by showing empathy, utilizing your tax knowledge and expertise, and instilling confidence
• Proactively seek and deliver accurate answers to customer queries using government websites, professional resources, and team expertise, while translating complex information into easy-to-understand language
• Use defined practices, procedures, and company policies to troubleshoot and resolve customer inquiries

Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position varies by location. We also offer cash bonuses as part of our plans and programs. The pay is determined based on factors like job-related knowledge, skills, experience, and work location. At Intuit, we value pay equity and regularly compare salaries across categories of ethnicity and gender. To learn more about our compensation and benefits, visit our Intuit®: Careers | Benefits page.