Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Position: Tax Professional

Are you seeking a new opportunity with the leading tax software company in Canada? Whether you are an experienced tax professional or have a passion for understanding tax laws, we invite you to join our team at Intuit TurboTax, where we aim to empower individuals to succeed financially. Your role will involve assisting our customers in completing their taxes using Intuit TurboTax products, providing expert guidance and support to help them achieve their financial goals. By delivering exceptional customer service, you will contribute to enhancing our brand and making a positive impact on our customers.

TurboTax is the top-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as a great employer and listed among Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies".

What you'll bring:

• Minimum 3+ years of paid professional tax preparation experience, using professional tax preparation software
• Experience preparing a variety of federal and provincial tax returns for individuals, including different types of income and deductions
• Strong knowledge of tax laws and concepts, with excellent critical thinking and problem-solving skills
• Comfortable using Windows, mobile platforms, and G-suite applications
• Excellent written and verbal communication skills
• Flexibility in availability/schedule
• Bilingual proficiency (English and French) is an asset
• Experience preparing Quebec tax returns is an asset
• Experience in a contact center environment is an asset

How you will make a difference:

• Provide expert tax guidance to customers for their personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to ensure their tax returns are accurate and comply with tax regulations
• Research and address specific tax questions, both in written and oral form, to provide accurate advice
• Offer a Full Service experience by preparing, reviewing, and filing customers' returns with the Canadian Revenue Agency (CRA) or assisting customers in preparing their own returns with tax advice and guidance
• Stay up to date with tax regulations to maximize customers' tax returns
• Create positive customer interactions that demonstrate empathy, tax knowledge, and expertise
• Utilize government websites, professional resources, and team expertise to provide accurate information to customers
• Apply established procedures and company policies to resolve customer inquiries

Intuit offers a competitive compensation package with a pay for performance rewards approach. The expected base pay range for this position varies by location. Visit our Careers | Benefits page to learn more about our compensation and benefits. Pay is determined based on factors such as knowledge, experience, and location. At Intuit, we are committed to ongoing pay equity for all employees, conducting regular comparisons across categories of ethnicity and gender.