Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Category: Customer Service/Support Why You’ll Choose Us Teleperformance is a global company that partners with leading businesses to provide solutions and enhance customer experience. We are a diverse team of highly skilled professionals, dedicated to providing excellent service through multiple channels. We prioritize each customer interaction and treat them as unique. Benefits of working with us: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Your Impact As a customer service representative, you will play a crucial role in our team. You will be responsible for handling customer inquiries and finding innovative ways to respond. In a collaborative and inclusive environment, you will have the opportunity to interact with people from all walks of life. Every day will be different, and as you grow and challenge yourself, you will discover your potential can take you anywhere. Your Responsibilities - Connect with customers through phone, email, chat, or social media to address their questions or concerns - Calmly resolve and de-escalate any issues that arise - Escalate interactions when necessary and appropriate - Provide assistance and process payments when needed - Track call information for auditing and reporting purposes - Provide feedback on any call-related issues What We’re Looking For - High School Diploma or equivalent - Active Personal Lines License - 18 years of age or older - Proficiency in PC operation and navigation - Ability to work independently - Excellent oral and written communication skills - Ability to thrive in a fast-paced and constantly changing environment - Ability to stay composed and objective - Strong listening skills Being One of Our People Our mission is to create a work environment that promotes happiness for our employees. We value your growth, learning, and teaching. We want you to feel motivated and proud to be on our team. That’s why we invest in creating outstanding work experiences and provide endless development opportunities. We want you to be at your best, always. Teleperformance is an Equal Opportunity Employer. We look forward to hearing from you and welcoming you to our team!