Jobs for Humanity is partnering with USAA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why USAA? At USAA, we believe in making a real difference. We have an important mission: to serve the members of the military community and their families. This is both a way to show our gratitude and an opportunity for you to use your talents in a meaningful way. We are looking for people who share our values of honesty, integrity, loyalty, and service. It's not just about what we do, but how we do it. Join us and be a part of something special! About the Opportunity We are currently seeking dedicated customer service professionals to work at our office in Colorado Springs. Our work schedules are flexible, including weekends, and we have new training classes starting every month. We highly encourage military veterans and spouses to apply. Our Insurance Customer Service Representatives provide customer service, sales, and retention support for our Property & Casualty personal line products. Operating within defined guidelines, representatives interact with our members through various contact channels (phone calls, emails, chat, social media, etc.) to provide them with the necessary insurance coverage and advice for their financial security. What you'll do: - Answer phone calls, respond to emails, and assist members in their insurance-related requests - Use your knowledge of personal lines insurance to provide quotes, help with new business, policy changes, billing, and underwriting - Understand member needs and provide accurate advice and solutions - Utilize available tools and resources to support members - Operate in a contact center environment and navigate multiple systems while delivering engaging member interactions - Maintain required licenses and registrations - Ensure compliance with risk and compliance policies and procedures What you have: - High School Diploma or GED equivalent - Ability to provide exceptional customer service through clear and professional communication by phone and email - Obtain the required Property & Casualty license before your hire date and complete state registrations within 90 days of hire What sets you apart: - 1 year of customer contact experience in a needs-based sales environment - US military experience or being a military spouse/domestic partner - Prior experience in a fast-paced contact center environment We offer: - Competitive compensation based on experience and market data ($45,010.00 - $68,290.00 hiring range for this position) - Pay incentives based on overall corporate and individual performance - Comprehensive benefits package, including medical, dental, and vision plans, retirement and pension plans, life insurance, parental benefits, adoption assistance, paid time off, volunteer hours, and wellness programs - Career path planning and continuing education support to help you achieve your professional goals USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you're interested in joining our team and making a positive impact, please fill out the form below. We look forward to hearing from you! Sign-up Form: Full Name: Email Address: Phone Number: Message (optional): - Have you previously worked in a customer service role? (Yes/No) - Do you have any military experience? (Yes/No) - Are you able to obtain the required Property & Casualty license? (Yes/No) - Please briefly describe your customer contact experience. - Why are you interested in this position? - Are there any accommodations or accessibility needs we should be aware of?