Jobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: OneMain Financial

Collections Specialist

About Us:

At OneMain, we are dedicated to improving the financial well-being of hardworking Americans. Since 1912, we have been providing responsible access to credit for nonprime customers. Our goal is to help people borrow better and work towards a brighter future. We value inclusivity, career development, and making a positive impact in the communities where we live and work. Join our team and be part of our mission to get people to a better place.

Job Summary:

We are currently looking for Collections Specialists who will assist our customers in fulfilling their financial obligations by arranging repayment or settlement of account balances. As a Collections Specialist, you will work with our existing customers to provide effective customer communication and explore appropriate products or services that can help them. You will use digital channels such as web chat, text, and phone communications to connect with customers.

Responsibilities:

• Help customers with their financial servicing needs through inbound and outbound contact
• Work in a consultative manner, following all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and document customer and account status information
• Collaborate with team members involved in collecting and servicing accounts
• Use online skip-tracing tools to investigate, research, and track consumer information
• Work as both a team member and an individual contributor in a goal-oriented environment
• Ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state regulations

Requirements:

• High School Diploma or GED

Preferred Qualifications:

• Prior experience in sales, customer service, or collections in retail, call center, or business-to-business environments
• Active listening and communication skills
• Achievement-oriented mindset
• Ability to thrive in a fast-paced team environment
• Bilingual in English and Spanish

Work Schedule:

The average work week consists of three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday, and some extended hours at the end of each month.

Benefits:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Keywords: Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee