Jobs for Humanity is partnering with USAA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why Choose USAA? At USAA, we have a meaningful mission: to serve the members of the military community and their families. We believe in honesty, integrity, loyalty, and service, and we are looking for people who share these values. Whether you are a veteran, a person with disabilities, an elderly individual, a refugee, LGBTQIA+, or from any other background, we welcome you to be a part of what makes USAA special. Together, we can make a real difference. The Opportunity We are currently seeking dedicated professionals for future insurance customer service opportunities in Tampa, FL and other locations in 2024. We have new training classes starting every month, and military veterans and spouses are highly encouraged to apply. As an Insurance Customer Service Representative, you will provide customer service, sales, and retention activities for our Property & Casualty personal line products. You will interact with our members through various channels, such as phone calls, emails, chat, and social media, to ensure their financial security. What You'll Do: - Answer inbound phone calls, emails, and other contacts from members - Assist members with insurance quotes, new business, policy changes, and coverage provisions - Understand and fulfill member needs by providing complete and accurate advice and solutions - Utilize tools and resources to support members effectively - Operate in a contact center environment and navigate multiple systems while maintaining engaging member interactions - Maintain necessary licenses and registrations - Identify and handle risks associated with business activities - Follow risk and compliance policies and procedures What You Have: - High School Diploma or GED equivalent - Ability to communicate clearly and professionally with members - Willingness to acquire necessary licenses and registrations within 90 days of hire What Sets You Apart: - 1 year of customer contact experience in a needs-based sales environment - US military experience or being a military spouse/domestic partner - Prior experience in a fast-paced contact center environment - 6 months experience frequently communicating with customers What We Offer: - Competitive compensation based on experience - Comprehensive benefits package, including medical, dental, and vision plans - Retirement and pension plans - Life insurance and parental benefits - Paid time off program with holidays and volunteer hours - Wellness programs and career development opportunities Please note that applications for this position are accepted on an ongoing basis until the role is filled. Interested candidates are encouraged to apply as soon as possible. USAA is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you are interested in this opportunity, please respond to this email with your contact information and any relevant experience or qualifications. Thank you for considering USAA as your potential employer. We look forward to hearing from you!