Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Job Opportunity: Tax Professional

Are you looking for a new seasonal opportunity with the leading tax software company in Canada?

If you have experience as a tax professional and are motivated with excellent communication skills, we want you to join us in helping customers complete their taxes using Intuit TurboTax products. In doing so, you will contribute to our mission of "Powering Prosperity Around the World" by providing expert guidance and support to our customers. Your role is crucial in enhancing our brand by ensuring customer satisfaction and empowering them to manage their taxes.

Who We Are

TurboTax is the best-selling tax preparation software in Canada, and Intuit has consistently been recognized as a top employer. We have been featured on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.

Requirements

• Minimum 3+ years of paid professional tax preparation experience, using professional tax preparation software
• Completed at least 125 tax returns per tax season for the past 3 years
• Experience in preparing various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and those with foreign income
• Proficient in preparing and filing personal tax returns, including employment, self-employment, rental, investments, T1135, foreign income, and all eligible credits and deductions
• Strong knowledge of tax laws and concepts, excellent critical thinking, and problem-solving skills
• Comfortable with Windows and mobile platforms and proficient in G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexible availability/schedule
• Ability to read, write, and speak fluently in both English and French (bilingual proficiency is an asset)
• Experience in preparing Quebec tax (TP1) returns (considered an asset)
• Experience in providing support in a contact center environment (considered an asset)

Responsibilities

• Guide customers in preparing their personal tax returns remotely and provide excellent customer service
• Collaborate with customers to review their tax returns and ensure compliance and accuracy, offering tax guidance and preparation services
• Research and address customers' tax questions through written and oral communication
• Provide a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA (Canada Revenue Agency), or assisting customers in preparing their own returns with tax advice, preparation, and guidance on required documents for the CRA
• Stay updated on tax regulations and provide accurate advice on maximizing customers' tax returns
• Create positive customer interactions by demonstrating empathy, deep tax knowledge, and expertise
• Proactively find solutions for customers by utilizing government websites, professional resources, and team expertise, and explaining complex information in simple terms
• Follow established practices, procedures, and company policies to resolve customer inquiries

We offer a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay for this position ranges from PEI $25.50 – 34.50, BC $25.50 – 34.50, to Nova Scotia $25.50 – 34.50. Additionally, you may be eligible for a cash bonus as outlined in our compensation and benefits plans and programs (learn more about our compensation and benefits at Intuit®: Careers | Benefits). Pay is determined based on factors such as job-related knowledge, skills, experience, and work location. To ensure pay equity, Intuit conducts regular comparisons across categories of ethnicity and gender.

We embrace diversity and welcome applicants from all backgrounds, including the elderly, refugees, individuals with visible and invisible disabilities, LGBTQIA+ community, and veterans. If you meet the qualifications and are passionate about assisting others with their taxes, we encourage you to apply!