Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Job Opportunity: Tax Professional

We are currently seeking seasonal tax professionals to join the #1 tax software company in Canada. If you have experience in tax preparation and are motivated with excellent communication skills, we want you to help our customers complete their taxes using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our mission of "Powering Prosperity Around the World". Your role will also help enhance our brand by delighting customers and empowering them to file their taxes confidently.

What You'll Bring:

• Minimum of 3+ years' paid professional tax preparation experience, using tax preparation software
• Prepared a minimum of 125 tax returns per tax season for the past 3 years
• Experience in preparing various federal and provincial tax returns for individuals, such as students, retirees, self-employed individuals, rental property owners, individuals with investments, and foreign income earners
• Knowledge of tax laws and concepts, with strong critical thinking and problem-solving skills
• Comfortable with technology including Windows and mobile platforms, as well as G-suite applications
• Excellent written and verbal communication skills
• Flexible availability/schedule
• Being bilingual (English and French) is considered an asset
• Experience in preparing Quebec tax returns is considered an asset
• Experience in providing support in a contact center environment is considered an asset

How You Will Lead:

• Provide personalized tax guidance for personal tax returns in a remote, seasonal, and customer-facing role
• Collaborate with customers to prepare or review their tax returns, ensuring compliance and accuracy
• Research and address customer's tax questions through written and oral communication
• Offer a full-service experience by preparing, reviewing, and filing customers' returns with the CRA, or assisting customers in preparing their own tax returns
• Stay updated on tax regulations to provide accurate advice on maximizing customer's tax returns
• Create positive customer interactions by showing empathy, utilizing tax knowledge, and expertise
• Proactively seek answers for customers by using government websites, professional resources, and team expertise
• Troubleshoot and resolve customer inquiries using established practices, procedures, and company policies

Intuit offers a competitive compensation package with a pay-for-performance rewards approach. The expected base pay range for this position is province-specific. The position may also be eligible for a cash bonus. Intuit conducts regular comparison across categories of ethnicity and gender to drive pay equity for employees. Learn more about our compensation and benefits on Intuit®: Careers | Benefits.