Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

**Job Title: Customer Service Representative** **Category: Customer Service/Support**  At Teleperformance, we are a diverse and highly skilled team dedicated to enhancing customer experience for the world's leading companies. As the largest interaction expert team in the market, we provide multicultural, omnichannel solutions with the highest security standards. Every customer interaction is treated as unique and valuable. **Why You Should Choose Us** - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k, and more) - Paid Time Off - Employee wellness and engagement programs **Your Impact** As a customer service representative, you play a vital role in our team. You will interact with customers from various backgrounds and find innovative ways to respond to their inquiries. Working in a collaborative environment, you have the opportunity to grow, challenge yourself, and discover your potential. **Use Your Own Device!** You have the flexibility to use your personal device (desktop, laptop, or tablet) for this position. Your device must meet the following requirements: Windows 11 or later, at least 8GB RAM, and an Ethernet LAN connection for internet. This means you can work in the comfort of your own home, in a quiet and confidential space that you are familiar with. **Your Responsibilities** - Connect with customers via phone, email, chat, or social media to resolve their questions or concerns - Calmly de-escalate any issues and attempt to find resolutions - Escalate interactions when necessary and appropriate - Respond to requests for assistance and process payments if required - Track call information for auditing and reporting purposes - Provide feedback on call-related issues - Upsell if required **What We're Looking for** - High School Diploma or equivalent - 18 years of age or older - Minimum of 6 months sales experience - Typing speed of 35 WPM - Proficient in PC operation and navigation - Able to work independently - Excellent communication skills, both oral and written - Ability to work in a fast-paced and changing environment - Strong listening skills **Work from Home Requirements** - Personal device (desktop, laptop, or tablet) with Windows 11 or later - Wired Ethernet LAN connection - High-speed internet with proof of speed - Dedicated workspace **Being One of Our People** We strive to provide a positive and inspiring work environment for our employees. When you join our team, you are valued, encouraged to learn and teach, and have opportunities for growth. We want you to feel motivated and proud to be part of our team. That's why we invest in creating outstanding work experiences and endless development opportunities. Your well-being is our priority. **Teleperformance is an Equal Opportunity Employer** To apply for this position, please visit our website or contact us for further information. ---------------------------------------------------------------------------------------------------------------------- **Response:** Dear Hiring Team, I am excited to apply for the position of a Customer Service Representative at Teleperformance. Your commitment to customer satisfaction and employee well-being makes this an opportunity that aligns with my values. I believe that my skills and experiences make me a strong candidate for this role. I have experience in sales and possess excellent communication skills. I am also proficient in using PCs and have a typing speed of 35 words per minute. Additionally, I have the ability to work independently and adapt to fast-paced environments. I am delighted to learn about the flexibility to use my personal device for this position. Working from the comfort of my own home, in a quiet and confidential space, ensures that I can provide the best customer service. I am highly motivated to join Teleperformance and contribute to the team's success. I am confident that my dedication and passion for enhancing customer experiences will make a positive impact. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further. Sincerely, [Your Name] ---------------------------------------------------------------------------------------------------------------------- **Key Points:** - Customer Service Representative position at Teleperformance - Experience in sales and strong communication skills - Proficient in using PCs and typing speed of 35 words per minute - Ability to work independently and adapt to fast-paced environments - Excited about using personal device for the position - Motivated to contribute to the team's success at Teleperformance - Grateful for the opportunity to be considered for the position Note: Please tailor the response to include your own qualifications and experiences.