Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Job Opportunity: Tax Professional

Are you looking for a new seasonal opportunity with a leading tax software company in Canada? We are hiring tax professionals who are experienced, highly motivated, and possess excellent communication skills. Your role will be to assist customers in completing their taxes using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our mission of "Powering Prosperity Around the World." Your efforts will also help enhance our brand by ensuring customer satisfaction and empowerment in tax preparation.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. At Intuit, we are consistently recognized as a top employer, included in Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.

What You'll Bring:

• Minimum 3+ years of paid professional tax preparation experience, using professional tax preparation software
• Experience preparing a minimum of 125 tax returns per tax season for the last 3 years
• Ability to prepare and support various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and those with foreign income
• Experience in filing customer personal tax returns, including employment, self-employment, rental, investments, T1135, foreign income, and all applicable credits and deductions
• Working knowledge of tax laws and concepts, strong critical thinking and problem-solving skills
• Familiarity with Windows and mobile platforms, and proficiency in using G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexibility in availability and schedule
• Bilingual proficiency in English and French (reading, writing, and speaking) is considered an asset
• Experience in preparing Quebec tax (TP1) returns is considered an asset
• Experience in providing support in a contact center environment is considered an asset

How You Will Make a Difference:

• Provide tax guidance for personal tax returns in a remote, seasonal, and customer-facing position
• Collaborate with customers to prepare or review their tax returns, ensuring compliance and accuracy through tax guidance and/or tax preparation services
• Research and address tax-related questions, communicating directly with customers through written and oral channels
• Offer a Full Service experience by preparing, reviewing, and filing customer returns with the CRA (Canada Revenue Agency), or assisting customers in preparing their own tax returns with advice, tax preparation, and guidance on required documents
• Research tax regulations to provide accurate advice on how to maximize customers' tax returns
• Create high-quality customer interactions and experiences that instill confidence through empathy, in-depth tax knowledge, and expertise
• Proactively seek the right answers for each customer, utilizing government websites, professional resources, and team expertise, and translating complex information into everyday language
• Utilize defined practices, procedures, and company policies to troubleshoot and resolve customer inquiries

Intuit provides a competitive compensation package with a pay-for-performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. This position is also eligible for a cash bonus, in accordance with our applicable plans and programs. Interested candidates can learn more about our compensation and benefits by visiting our Intuit®: Careers | Benefits page. Pay is determined based on job-related knowledge, skills, experience, and work location. As part of our commitment to pay equity, Intuit regularly compares salaries across categories of ethnicity and gender.