Service Delivery Manager Senior

  • Full-time

Company Description

Jobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: FIS Global

Job Description

Position Type:


Type of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor of Business Administration

Travel Percentage:


Job Description

Are you passionate about making a difference in the world of fintech? Join FIS, a leading fintech solutions company that touches the lives of people in every market. We believe in inclusivity, diversity, and teamwork. If you are ready to advance your career in fintech, we want to hear from you!

About the Role:

As a Service Delivery Manager, you will be responsible for managing the service relationship for key clients in the Banking Solutions business. You will work closely with Client Success Management, Client Support leadership, and mentor junior Service Delivery Managers. Your role will involve driving service quality and stability while contributing to business growth.

About the Team:

This role is part of the Service Management function within FIS, managing the interface to clients of our hosted services in Banking Solutions. The team's responsibility is to ensure client engagement for service delivery, achieve contracted service levels, and maintain service quality. We have a governance framework to consistently meet our responsibilities to clients.

What You Will Be Doing:

  • Focus on client satisfaction and maintain client communication to improve overall client experience
  • Act as the primary point of contact for service management and escalations, maintaining regular contact with clients at various levels to build strong relationships
  • Drive performance of teams to meet contract requirements and maintain service quality
  • Identify and mitigate service risks and issues
  • Govern delivery of technical aspects of service and manage service partners and vendors
  • Identify areas for continual improvement, oversee implementation of changes, and measure the level of improvement
  • May work at an FIS or client location
  • Perform other related duties as needed

What You Will Need:

  • Experience in client service management, service delivery, and service management using ITIL processes
  • Financial institution experience or comparable service management/support background with strong knowledge of the financial industry and data processing
  • Excellent negotiation and presentation skills to ensure high levels of service performance and customer satisfaction
  • Strong oral, written, and interpersonal communication skills
  • Initiative and analytical skills to handle and solve complex problems
  • Ability to lead and motivate teams
  • Ability to educate clients and support resources on service management processes and tools

What We Offer You:

  • A voice in shaping the future of fintech
  • Continuous learning and development opportunities
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information. For more information on how we protect personal information online, please see our Online Privacy Notice.

EEOC Statement:

FIS is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here, and the supplement document is available here.

Additional Information:

For positions located in the US, a drug test may be required as part of the conditional offer of employment. Reasonable accommodations will be considered for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

Sourcing Model:

Recruitment at FIS primarily follows a direct sourcing model. We do not accept resumes from recruitment agencies not on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted by agencies.


--- Response: Dear [Hiring Manager], I am writing in response to the job advertisement for the Service Delivery Manager position at FIS. I am excited about the opportunity to contribute my skills and expertise to the world of fintech. FIS values inclusivity and diversity, and I appreciate their commitment to creating a collaborative work environment. I have experience in client service management and ITIL processes, and I am confident in my ability to drive service quality and stability while supporting business growth. I have a strong background in the financial industry, and I understand the importance of maintaining strong client relationships and delivering high-quality service. I believe I have the necessary negotiation, communication, and problem-solving skills to excel in this role. I am also passionate about continuous learning and development, and I appreciate FIS's commitment to offering opportunities for personal and professional growth. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further. Sincerely, [Your Name] --- Bullet Points: - Full-time position - Experienced candidates with relevant work and education background - Required education: Bachelor of Business Administration - No travel required - FIS is a leading fintech solutions company with global reach - The role involves managing the service relationship for key clients in the Banking Solutions business - Collaborative and inclusive work environment - Responsibilities include driving service quality, maintaining client communication, and managing service risks and issues - Strong background in client service management and ITIL processes required - Financial industry experience preferred - Excellent negotiation, communication, and problem-solving skills required - Opportunities for continuous learning and development - Competitive salary and benefits offered --- Note: The HTML formatting in the response may not appear correctly in plain text format. Please ensure to copy and paste the response into an HTML-enabled document to view the formatting accurately.
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