Jobs for Humanity is partnering with USAA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why USAA?

Join us in making a real difference. We have a meaningful mission: to serve the military community and their families. It's our way of saying thank you and giving you the opportunity to use your skills in a meaningful way. We are looking for people who share our values of honesty, integrity, loyalty, and service. It's not just what we do, but how we do it that matters. Come be a part of what makes us special!

It's all about learning and growing.

Our Intermediate Insurance Representative role could be a new career for you. There is a lot to learn, but we have a clear path for your journey and USAA is committed to investing in your success! Our comprehensive six-month training program is fully paid and includes all the materials, discussions, hands-on training, e-learning modules, and guidance from instructors to help you support our members independently.

Our in-office development program provides you with the training you need on USAA products and empowers you to provide proactive and independent support to our members. After six months in the office, you'll have the opportunity to work in a hybrid model where you can work from home two days a week.

For new hires starting in January, February, or March 2024, we are offering a signing bonus of $2,000, to be paid in one installment.

The Opportunity

We are currently looking for dedicated Property & Casualty (P&C) active producer/agents with an active P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends.

As an Intermediate Insurance Representative, you will provide customer service, sales, and retention activities for our Property & Casualty personal line products. You will interact with our members through various contact channels, such as phone calls, emails, chats, and social media, to provide advice and coverage options that support the financial security of our members.

What you'll do:

• Answer phone calls, emails, and other member requests to enhance their experience
• Help members with quotes, new business, policy information, billing, payment, underwriting, coverage, and other insurance-related services using your developing knowledge of personal lines insurance
• Understand member needs and provide accurate advice and solutions, minimizing transfers and escalations
• Utilize available tools and resources to assist members
• Efficiently navigate multiple systems/programs while maintaining engaging member interactions
• Maintain required Property & Casualty (P&C) licenses and state registrations
• Identify and handle risks associated with business activities
• Follow written risk and compliance policies and procedures

What you have:

• High School Diploma or GED equivalent
• 1 year of customer service experience in insurance, financial services, or relevant direct customer service or sales experience
• Ability to prioritize, multi-task, and navigate through multiple business applications

What sets you apart:

• Current active personal lines or property and casualty license in your current state of residence or state of hire
• US military experience or being a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment

This job description highlights the principal functions of the position and is not an exhaustive list of all the work requirements.

What we offer:

Compensation: We assess market data and establish salary ranges to ensure competitiveness. Your salary will be within the range based on your experience and market data. The hiring range for this position is: $46,366-$50,300.

Benefits: At USAA, we offer best-in-class benefits to support your physical, financial, and emotional wellness. Our benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and volunteer hours, and various wellness programs. We also provide career path planning and continuing education to assist employees with their professional goals.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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