Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: FIS Global

Position Type:

Full-time

Type of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor's degree in Commerce or Business

Travel Percentage:

0% General Duties & Responsibilities - Develop strong relationships with clients and FIS resources - Manage and communicate expectations internally and externally - Conduct service value reviews - Educate clients on FIS processes and procedures - Act as an escalation point between clients and request desk - Review invoices and resolve billing issues - Monitor service level agreement reports and take appropriate actions - Identify opportunities to provide additional products or services to customers - Participate in business reviews - Contribute to the client loyalty process - Perform other related duties as needed Education Requirements - Bachelor's degree in Business, Computer Science, or related discipline, or equivalent combination of education, training, or work experience General Knowledge, Skills & Abilities - Effective verbal and written communication skills - Good working knowledge of FIS systems and relevant industries - Strong problem-solving and analytical skills - Human relations, negotiation, and documentation skills - Teamwork and relationship-building abilities - Flexibility, dependability, and versatility FIS Job Level Description Expert senior professional role. Highly experienced in the financial banking industry. Manages client relationships, oversees projects and implementations, resolves complex issues, executes account plans, builds client relationships, and manages the client loyalty process. Demonstrates financial management skills. Engages with strategic, complex clients using a wide range of FIS solutions. Participates in strategic planning. Recommends initiatives for process improvement. Requires a minimum of fifteen years of banking or related industry experience. Privacy Statement FIS is dedicated to protecting the privacy and security of all personal information processed to provide services to our clients. For more information about how FIS protects personal information online, please refer to our Online Privacy Notice. Sourcing Model Recruitment at FIS primarily operates on a direct sourcing model. We receive a small portion of our hires from recruitment agencies. FIS does not accept resumes from agencies outside of our preferred supplier list and is not responsible for any fees associated with resumes not submitted through official channels. #pridepass --- Response: - Position type: Full-time - Type of hire: Experienced (relevant combination of work and education) - Education desired: Bachelor's degree in Commerce or Business - Travel percentage: 0% General Duties & Responsibilities: - Develop strong relationships with clients and FIS resources - Manage and communicate expectations internally and externally - Conduct service value reviews - Educate clients on FIS processes and procedures - Act as an escalation point between clients and request desk - Review invoices and resolve billing issues - Monitor service level agreement reports and take appropriate actions - Identify opportunities to provide additional products or services to customers - Participate in business reviews - Contribute to the client loyalty process - Perform other related duties as needed Education requirements: - Bachelor's degree in Business, Computer Science, or related discipline, or equivalent combination of education, training, or work experience General Knowledge, Skills & Abilities: - Effective verbal and written communication skills - Good working knowledge of FIS systems and relevant industries - Strong problem-solving and analytical skills - Human relations, negotiation, and documentation skills - Teamwork and relationship-building abilities - Flexibility, dependability, and versatility FIS Job Level Description: Expert senior professional role. Highly experienced in the financial banking industry. Manages client relationships, oversees projects and implementations, resolves complex issues, executes account plans, builds client relationships, and manages the client loyalty process. Demonstrates financial management skills. Engages with strategic, complex clients using a wide range of FIS solutions. Participates in strategic planning. Recommends initiatives for process improvement. Requires a minimum of fifteen years of banking or related industry experience. Privacy Statement: FIS is dedicated to protecting the privacy and security of all personal information processed to provide services to our clients. For more information about how FIS protects personal information online, please refer to our Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily operates on a direct sourcing model. We receive a small portion of our hires from recruitment agencies. FIS does not accept resumes from agencies outside of our preferred supplier list and is not responsible for any fees associated with resumes not submitted through official channels. #pridepass