Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why USAA?

Join us in making a difference that truly matters. We have an important mission: to serve and support the military community and their families. It's a way for us to say thank you and an opportunity for you to use your unique talents to make a meaningful impact. We need people who share our values of honesty, integrity, loyalty, and service. Because how we do our work is just as important as what we do. Be part of something special.

Why Choose a Career with USAA?

We believe in learning and growing together. Our Insurance Customer Service role may be a new career path for you, and that's okay. We have a comprehensive, fully paid six-month training program designed to set you up for success. You'll receive all the necessary training materials, engage in class discussions, participate in hands-on training, and complete e-learning modules. Our experienced instructors will guide you every step of the way, so you can confidently support our members independently.

Our in-office development program will help you further sharpen your skills. After six months, you'll have the opportunity to work in a hybrid model, which allows you to work from home two days a week. The number of days you need to be in the office will be determined together with your manager to accommodate individual needs.

In Colorado Springs, you'll need to successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before your hire date. Don't worry, USAA will provide all study materials for the licensing prep course and cover the state license exam fees for up to three attempts.

As a bonus, we're offering a signing bonus of $2,000. You'll receive two equal installments of $1,000 after 45 days of employment and after one year of employment.

The Opportunity

We are currently seeking dedicated customer service professionals to join our team at the Colorado Springs office. Work schedules may vary and could include some weekends. We have new training classes starting every month, and military veterans and spouses are strongly encouraged to apply.

As an Insurance Customer Service Representative, you will:

• Provide exceptional service to our members through various contact channels like phone calls, emails, and chat.
• Apply your knowledge of personal lines insurance to assist members with quotes, policy changes, billing inquiries, and more.
• Identify and address member needs, offering accurate advice and solutions.
• Utilize available tools and resources to support members effectively.
• Navigate multiple systems while maintaining engaging member interactions.
• Maintain required licenses and registrations.
• Ensure compliance with risk and compliance policies and procedures.

What You Need:

• A high school diploma or GED equivalent.
• Strong communication skills to provide exceptional customer service via phone and email.
• Achieve Property & Casualty license before the date of hire and complete state registrations within 90 days of hire.

What Sets You Apart:

• At least one year of customer contact experience in a needs-based sales environment.
• US military experience either through military service or as a military spouse/domestic partner.
• Prior experience in a fast-paced contact center environment.

This job description provides an overview of the main responsibilities, not an exhaustive list of all the work requirements.

What We Offer:

Compensation: We offer competitive salaries based on your experience and market data, reflecting our commitment to fairness. The hiring range for this position is $45,010.00 - $68,290.00.

Benefits: At USAA, we care about the well-being of our employees. You'll enjoy comprehensive medical, dental, and vision plans. We offer a 401(k) retirement plan, pensions, life insurance, parental benefits, adoption assistance, paid time off, and 16 paid volunteer hours. Additionally, we have various wellness programs to support your physical, financial, and emotional wellness. We also provide career path planning and continuing education opportunities to help you achieve your professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. We value diversity and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.