Licensed Insurance Representative

  • Full-time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Job Description

Why Choose USAA? At USAA, we believe in making a real difference in people's lives. We have a meaningful mission: to serve the military community and their families. Joining us means both expressing gratitude and using your skills to make a meaningful impact. We are looking for individuals from all walks of life who share our values of honesty, integrity, loyalty, and service. What we do is just as important as how we do it. Come be a part of something special! Endless Opportunities to Learn and Grow Our Licensed Representative role may be a new career for you, but we are here to support your journey every step of the way. We offer a comprehensive and fully paid six-month training program that includes all the necessary materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance. You'll gain the knowledge and skills needed to independently support our members. Our in-office development program ensures you receive the necessary training on USAA products and encourages you to develop a proactive and independent support style. After six months, you'll even have the option to work from home two days a week. The Opportunity We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. We have new training classes starting every month, and we highly encourage military veterans and spouses to apply. Work schedules may be varied and could include some weekends. As a Licensed Insurance Customer Service Representative, you'll provide customer service, sales, and retention activities for our Property & Casualty personal line products. You'll interact with our members through multiple contact channels, such as phone calls, emails, chat, and social media. Your role is to ensure our members have adequate coverage and provide advice to help secure their financial well-being. What You'll Do: - Answer phone calls, emails, and other member requests to facilitate a positive member experience. - Utilize your developing knowledge of personal lines insurance to assist members with quotes, policy changes, underwriting, billing, and coverage provision. - Understand member needs and provide accurate advice and solutions, including products and services. - Use available tools and resources to support members. - Operate effectively in a contact center environment while maintaining engaging member interactions across multiple channels. - Maintain required Property & Casualty (P&C) licenses and state registrations. - Identify and handle both existing and emerging risks associated with business activities and your job role. - Follow written risk and compliance policies and procedures. What You Have: - High School Diploma or equivalent. - 1 year of customer service experience in insurance, financial services, or relevant direct customer service and sales. - Ability to prioritize, multi-task, and navigate multiple business applications. What Sets You Apart: - Current active personal lines or property and casualty license in your current state of residence or state of hire. - US military experience through military service or as a military spouse/domestic partner. - Prior experience in a fast-paced contact center environment. Please note that the above description provides the primary functions of the job but does not include a detailed list of all work requirements. What We Offer: Compensation: We assess market data and establish salary ranges to ensure competitiveness. Your salary will be within the range based on your experience and market data. The hiring range for this position is: $46,366-$48,306. Benefits: At USAA, we offer best-in-class benefits that support your physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, a 401(k) plan, pension, life insurance, parental benefits, adoption assistance, paid time off with holidays and volunteer hours, and various wellness programs. We also provide career path planning and continuing education to assist you in achieving your professional goals. For more information about our exceptional benefits, please visit our benefits page on Please note that relocation assistance is not available for this position. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Privacy PolicyImprint