Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Safelite

Client Services Representative

Are you interested in this position? You should apply – even if you don't meet every single requirement! We're an auto glass company, but we offer much more. We care about helping you build a satisfying career and encouraging you to have a fulfilling life. Let us be the best workplace you've ever experienced.

A Brief Overview
The Client Services Representative I provides excellent customer service to Belron clients and internal departments. This role involves receiving and resolving client complaints, handling correspondence, and assisting clients with various issues. It's the first level of a multi-level career development series, giving you the experience for advancement.

What you will do

• Receive and respond to daily mail, email, and faxes from assigned insurance clients to resolve various issues

• Research basic pricing and insured information, initiate outgoing correspondence to expedite collection of past due invoices, and document actions and conversations

• Regularly check the status of assigned client payments, notifying appropriate internal departments when payment is received to initiate voucher release and payment to affiliate shops

• Process and submit check requests for client refunds as necessary, seeking appropriate approval and submitting to accounts payable

• Perform basic clerical tasks for clients such as faxing, copying, and emailing, and assist the Cash Application Department with researching unidentified client payments

• Other duties as assigned by management

Education Qualifications

• High School Diploma required

Experience Qualifications

• 1-3 years of office experience, preferably in an insurance-related field

Skills and Abilities

• Strong written and verbal communication skills

• Proficiency in Microsoft Word, Access, Excel, and PowerPoint

Our team is passionate about what they do, the product they sell, and the customers they serve. If you're looking for a work family that values collaboration, innovation, and dedication, we're the perfect company for you.

This position description does not include every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other applicable laws and regulations. The physical and mental demands listed are not job qualification standards, but rather illustrations to help accommodate individuals with ADA disabilities. Other qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies and practices.

--