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Company Name: FIS Global

Position Title: Financial Services Account Associate II Position Type: Full Time Type of Hire: Experienced (relevant combo of work and education) Travel Percentage: 0% Job Description: - Do you want to be a part of a new and growing team that serves companies across capital markets? - Are you a diligent and motivated person who enjoys learning and improving new skills? - Would you like to work for a U.S.-based company and interact with U.S. clients and international colleagues? We are creating two new teams in Poznan, Poland, dedicated to providing high-quality customer service. You will be working alongside experienced colleagues in existing locations in California, Florida, and Poland. Join us and gain knowledge through training to assist our U.S. shareholders in achieving their investment goals, big or small. About the Team: Our Investor Services Poznań department offers financial services to prominent companies in the U.S. capital market sector. The Customer Service team provides world-class service to our shareholders and financial professionals through various channels. We value demonstrating core values in every interaction: phone, chat, correspondence, and digital services. Our team provides information to the company's existing customers on their chosen investment products. What You Will Be Doing: As part of the new team, you will be responsible for providing direct phone service for mutual fund clients. Your daily tasks will include: - Responding to routine to complex customer inquiries via phone - Determining customer concerns and offering solutions based on provided information - Using multiple applications and technological solutions - Participating in team-based activities, such as meetings and projects - Thinking creatively to improve workflows and tools What You Bring: We are looking for motivated individuals who are open to learning. You should demonstrate a client-oriented attitude, enjoy developing new skills, helping others, and improving workflows and tools. Other requirements include: - High proficiency in spoken English and effective communication with U.S. customers. - Good communication skills in assisting customers via phone, finding solutions, and handling complaints. - Kindness, tact, and openness to customer needs. - Computer literacy and ability to learn new systems and tools. - Ability to interpret and follow complex instructions and adhere to schedules. - Ability to work effectively, manage multiple priorities, and solve problems independently. - Availability to work U.S. market hours in a full-time manner (Mon-Fri, 2:30PM - 11PM CET/ 5:30 PM-02:00 AM), with a 30-minute break. Financial knowledge is not required, but an interest in capital markets and American culture is a plus. We provide full training in our procedures, conducted by our experienced Training Team. Start Date: 28th of August // 1st of September By joining our team, you can expect: - Working in an international company with international colleagues. - Being part of an innovative and entrepreneurial environment in a growing department and team. - Option to work remotely with necessary equipment provided by the company. - Development opportunities through online training and LinkedIn Learning. - Participation in projects and training sessions focused on soft and technical skills. - Unique working atmosphere, team integration meetings, and support from experienced employees. - Opportunity to get involved in social projects and local initiatives. - Language courses. - Contract of employment with a competitive salary and excellent benefits. To learn more about our company's culture and our commitment to privacy and security, please visit our website. As we primarily source candidates directly, we do not accept resumes from recruitment agencies that are not on our preferred supplier list. We are not responsible for any fees related to resumes submitted through agencies. We welcome candidates from all walks of life, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA+, veterans, and any other diverse backgrounds. To apply, please fill out the form below with your details: [Well-formatted HTML response form]