Moving to a new country is as easy as booking a flight!

Jobbatical.com helps the world work together by making international hiring easier than hiring locally.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country – immigration – ridiculously easy. We have ambitious plans for the future that start with helping hyper-growth startups and global companies scale by taking over employee relocation off their plate, both through our services and now also with our technology platform. And,we live by our motto 

On time. Every time. No drama

We’re looking for a Customer support lead based in any part of the world. As an integral member of our product development team, you will ensure a seamless experience for our platforms. Being a small company, we have a culture of creative problem-solving, intellectual design, fast-paced development, and passionate product delivery.

What will you be doing:

• Help Jobbatical immigration specialists, partner agencies, employers and talents use our technology platform better. 
• Get a deep understanding of our customers and talents by communicating with them and sharing insights with the product team.
• Liaise with the product team to improve our customer experience.
• Lead areas of customer support (internal/external), internal/external training the onboarding demo, and queries for our clients, agency teams/partner agencies, including technical guidance.
• Understand issues reported by users and debug at the first level before reporting it to the engineering team. 
• Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software, and all customer inquiries get replied in a timely and delightful manner.
• Help to create new workflows and goals to improve our customer success.

What makes you successful in this position:

• You are a graduate, preferably but not mandatory, in science/computer science/engineering.
• You have 9+ years of experience in customer success and/or support.
• Excellent management, problem-solving, and decision-making skills.
• Strategic thinking with an ability to drive to tactical execution and you are constantly looking for solutions instead of problems.
• Exceptional collaboration and partnership-building skills.
• Strong communication and interpersonal skills with the ability to manage up and lead.
• Hardworking and open to challenges, you're equally eager to challenge others.
• Knowledge of Zendesk CRM or equivalent, cognitive technology such as chatbots and RPA.

Our Product team is made up of awesome people; you'll report to Ankur Agarwal our Head of Product.

We are a remote working company, and it is important to reach your goals from wherever your location is. 

We are happy to offer you: 

• Great compensation and (if you need it) a solid relocation package.
• Company options. 
• Possibility to work with passionate professionals.
• International challenges that grow your knowledge and skills.
• 28 working days of paid vacation, 3 YOLO days annually.
• Our perks include wellness support, books, courses, a teambuilding budget, etc.
• Any hardware necessary: Mac, headphones, etc.
• Flexible Work.
• Annual offsite. Karaoke included.

Learn more about the company and the team here: https://jobbatical.com/about