Customer Support Specialist

  • Niine, 10414 Tallinn, Estonia
  • Employees can work remotely
  • Contract

Company Description

Think beyond borders to help the world work together!

Jobbatical makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We free up time for employers to make more hires. Better hires. International hires — confidently, without having to fear the immigration monster, while relying on the best technology in the business.

Our software helps hyper-growth startups, global companies and immigration and relocation agencies manage their international relocations faster by automating the immigration and relocation process.

In the past few months, we’ve worked with clients like N26, Sumup, Pipedrive and Twilio to relocate people from dozens of countries.

Job Description

We’re looking for a Customer Support Specialist based in any part of the world. As an integral member of our product development team, you will ensure a seamless experience for everyone working with the platform.

  • Help Jobbatical immigration specialists, partner agencies, employers and talents use our technology platform better. 
  • Get a deep understanding of our customers and talents by communicating with them and share insights with the product team.
  • Liaise with the product team to improve our customer experience.
  • Lead the onboarding demo and queries for our agency teams/partner agencies, including technical guidance.
  • Understand issues reported by users and debug at the first level before reporting it to the engineering team. 
  • Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner.
  • Help to create new workflows and goals to improve our customer success.

Qualifications

  • You are a graduate, preferably but not mandatory, in science/computer science/engineering
  • You have 3+ years of experience in customer success and/or support role
  • It is a plus if you have experience with database queries (like SQL, Mongodb)
  • You're fluent in English and can communicate smoothly both in speech and in writing.
  • You adapt quickly to change, you are good at time management
  • You are independent and proactive person
  • Hardworking and open to challenges, you're equally eager to challenge others
  • We expect you to be proficient with Excel/Google sheets and powerpoint
  • Hardworking and open to challenges, you're equally eager to challenge others

Additional Information

Our Product team is made of awesome people and growing fast!

We are a remote-friendly company.So you can work where ever you want.

Our offer to you includes:

  • Great compensation package with company options
  • Possibility to work with passionate professionals
  • International challenges that grow your knowledge and skills
  • Extra vacation days
  • Any hardware necessary: Mac, headphones, mobile phone etc
  • Flexible Work. Work from home or co-working space 
  • Our perks include sports, books, courses, teambuilding etc
  • Annual offsite. Karaoke included

You can learn more about the company and the team here: https://jobbatical.com/about