Junior Customer Care - Alternance H/F

  • Full-time

Company Description

At JobTeaser, we believe each and every student has the ability to achieve greatness. That’s why we have set ourselves the mission of preparing the new generation to reach their full potential, find their path, embrace the future with optimism and make their mark in the world.

 

We are the European leader in the recruitment and guidance of young talent. To this end, we offer an internship and job search platform, integrated directly into more than 750 schools and universities, which enables 5 million students and recent graduates to find their path, thanks to JobTeaser.

 

🚀 With €68 million series D raised, we are proud to announce that we just achieved a new key milestone in 2022: we have acquired our Nordic competitor Graduateland, read more here.

 

✨ We are a team of 400 talented and passionate people, across 7 countries in Europe. We are still growing and eager to welcome new talents!

 

🤔Now, a question for you: are you ready to have an impact on the next generation?

 

Job Description

The main mission of the Universities Team is to equip higher education institutions in Europe with the Career Center by JobTeaser, an innovative career platform that guides students and young graduates in their professional orientation and helps them find the internship and first job that really suits them. 

The Career Center has become the reference career tool for major European institutions, with more than 700 using it.

 

Your main mission as a Product Specialist & Support Manager?  

 

As part of our Support team, you will respond to requests from our students regarding the use of the platform. As a real Sherlock Holmes, you will become an expert on the product and will help them to better understand our software.

 

On a daily basis you will:

 

  • Answer the questions of our students by mail.
  • Improve the existing student help center by reviewing and implementing new processes.
  • Work (with Marketing) on innovative ways to communicate JobTeaser’s updates to our community of students. 
  • Lead projects to improve our interactions with students
  • Build and follow some KPIs around student supports

 

It's a central position, where you will be in touch with many teams (Tech, Product, Salesforce Teams, etc) and it will allow you to get visibility internally and to have direct contacts with our final users.

 

This is a great opportunity to manage a lot of relationships with different students from different universities within an international team and a startup atmosphere!

 

Qualifications

  • You are in the process of graduating from a Bachelor’s degree / Master’s degree.
  • You have excellent customer relations skills: proactivity, willingness to surprise the customer with the quality of service!
  • You are rigorous and have good organizational skills
  • You are a pedagogue, patient and a good listener. You take the time to answer our students questions
  • You have excellent communication skills, written and verbal
  • You are fluent English and ideally master another European language (French, German, Spanish, Italian, Dutch)
  • You are appealed to Marketing and would like to develop your skills in that field

Additional Information

@JobTeaser, get ready to…

  • 💚 Join a mission-driven company with a concrete impact on the new generation.
  • 🌏 Learn with our 400 people all over Europe driven by our three core virtues: #Committed, #OneTeam, #DrivEn.
  • 🚀 Participate to our dynamic internal life, where all our employees can contribute (all-hands, seminars, meetups, parties, game nights, team-drinks, etc).
  • 🏢 Grow and develop your career with JobTeaser thanks to our strong training policy (more than 90% of our employees have been trained last year!).
  • 💚 Be part to an inclusive environment with almost a perfect gender parity: 49% of women and 51% of men
  • 👩‍💻 Work with a top Apple equipment.
  • 💸 Health insurance, lunch voucher card and public transportation reimbursed (50%).
  • 🤩 Be proud: 93% of our employees are proud to work at JobTeaser (source: Internal Take Care Survey March 2022, sent each quarter to all our employees).

 

Your hiring process and the next steps

In order to identify the perfect fit for us (and also for you!), we offer a comprehensive hiring process with the possibility to get to know all your future key team members, and between each step of your process, you will receive constructive feedback from our Talent team.

  1. A 30-min screening call to get to know you better with one of our Talent Acquisition Rockstars
  2. An interview with your future manager to discuss about your experiences and motivations
  3. A focus interview that can include business cases to test your hard skills
  4. Welcome at JobTeaser 💚

We are committed to creating a working environment where everyone feels comfortable. We promote diversity within our teams and every application we receive is screened through a unique, pre-established, competency-based process.

 

 

Privacy Policy