Customer Success Manager - Germany

  • Temps complet

Description de l'entreprise

COMPANY: ABOUT JOBTEASER.COM

Founded in 2008, JobTeaser is one of the leading start-up of the French Tech!

We have developed a unique and original recruitment concept by bringing together students, young graduates, companies and colleges / universities on a single platform. We currently have over 300 clients (Allianz, Orange, Coca-Cola, Unilever, BOSCH), over 150 partner colleges and universities (HEC, ESSEC, X, EDHEC, Dauphine...), 400,000 registered users and over 750,000 visitors a month! 

JobTeaser.com is the first recruitment website to be directly integrated into the most prestigious business and engineering colleges offering our partner companies a unique platform for reaching out to their target candidates. For candidates, JobTeaser.com offers professional career guidance through some 2,000 informative videos (corporate videos, job presentation videos, etc.) as well as opportunities to find an internship or a job from a selection of more than 10,000 offers.

After a successfull fund raising of 3M€ and operating in France in a very successful way (+300 clients), JobTeaser is expanding its operations to Germany (as well as other European geographies). Sounds exciting?

Description du poste

YOUR MISSIONS

The main mission of the Schools & Universities Team is to integrate the Career Center by JobTeaser.com in our partner establishments. The Career Center is a plug & play free career platform that helps the students and graduates all along their studies regarding their professional orientation and their intern / job search. Within the past 2 years, the Career Center has become the reference career platform in France, used by over 150 schools and universities. Our objective is to develop this platform abroad in different European countries.

Your main role will be to ensure that all our partner institutions are satisfied with the Career Center, throughout three principal missions:

Launch and follow up of the Career Center

  • Integration of the Career Center in our new partner schools and universities
  • Schools and universities training to use the platform
  • Prepare the follow up meetings in our partner institutions

Customer assistance and relationship management

  • Follow the relation with our partners, maintain a high level of satisfaction in every schools and universities that use the Career Center
  • Answer to the users regarding the daily questions about the platfom

Product support

  • Manage the users’ incoming emails regarding bugs issues, after gathering the right information with the different members of the team (technical team, product team, schools team, etc.)
  • Handle the different adaptations and translations linked to the development of new features and products

In parallel, you will also help the Country Manager in his prospection missions, by providing him with the required tools in order to ensure the best preparation possible (presentations, Career Center demo, etc.).

With this job, get ready to:

Handle several relationships and interactions with many different users

  • Be very reactive and well-organised
  • Become essential to our Schools and Universities in order to manage all their requests
  • Be an important link between our internal team (product, sales and development teams) and our partners

 This is a great opportunity to manage a lot of relationships with different schools within an international team and a startup atmosphere!

Qualifications

OUR REQUIREMENTS

Young graduate with Business or Engineering degree, you are:

  • Self-driven and high-energy spirit
  • Excellent communications (orally and written)
  • Native German, fluent in English, French a plus!

For this job, based in Paris, we’re looking for highly motivated people who are really keen on joining JobTeaser’s adventure!

Informations complémentaires

JOIN THE ADVENTURE!

Join our team in order to:

  • Share our great mission that is to help students and young graduates to find the best job for them
  • Be integrated in a young, international team
  • Live a unique career experience in a fast growing environment, with strong growth development in several European countries

OTHER INFORMATION

  • Based in Paris 17ème
  • Available: ASAP
  • Remuneration: according to profile

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