Solutions Engineer Associate

  • Full-time
  • Department: Sales

Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider, headquartered in Alameda, CA - recently recognized by Gartner as a Leader in the Magic Quadrant for the 7th Year in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Job Description

The best Solutions Engineers (IE) help customers accelerate delivery, overcome obstacles, chart the most efficient and effective course forward, and maximize the value from their Jitterbit solution. Solutions Engineers leverage deep expertise in integration and extensive experience in technology and business process reengineering to engage and advise customers.

The environment for this role is fast-paced. This requires the ability to accurately assess the client’s situation, chart a path to success, and work with the client to deliver success. A strong predictor of success is the ability to manage several complex customer escalations simultaneously. The SE must be able to quickly establish confidence with key client and technical team members, lead them to make the right decisions and execute quickly.


Performance Objectives

1. Master the Jitterbit Platform: During the first 60 days, learn the Jitterbit platform and be able to quickly and efficiently implement Solutions and API scenarios. Complete all Jitterbit University courses and certifications. Review and familiarize yourself with all supporting documentation, best practices, and enablement assets such as templates. Understand the most prevalent application endpoints. Master the most common Solutions patterns involving the most common application endpoints.

2. Command of the Message: Learn and be able to explain what Jitterbit does within a month of new features being released. Communicate this information to customers and show how Jitterbit’s platform can help them reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers, and how it could be used. Be able to outline the value proposition to existing and new players and tailor the message to specific industries/domains.

3. Lead cross-functional teams toward customer value: Including L3 sustaining engineering and product management - by providing information and perspective on key technical issues (i.e. defects, feature enhancement requests.) When necessary, collaboratively escalate key dependencies and critical blockers to achieving customer value to appropriate teams including Product, Engineering, and Professional Services. Engage these departments positively to help achieve customer goals. Communicate the aggregated and prioritized voice of the customer back to the organization. Drive a company-wide culture of customer success.

4. Drive value for customers: Be an expert on Jitterbit best practices and in positioning the value of Jitterbit’s solutions. Build upon current processes and tools to maximize the Jitterbit customer experience. The business outcome that Solutions Engineers drive for end customers is faster time to market, less downtime, and a faster ramp to competency on the Jitterbit platform.

  • A successful Solutions Engineer will have a minimum of 3 years of experience performing Tier 2 or above technical support and experience with systems Solutions.
  • Candidates must possess excellent communication skills and the ability to work well with people at all levels are essential; must be customer-focused.
  • Other key attributes include a Proven ability to work quickly and methodically. Must be a problem solver with a positive, take-charge attitude combined with the ability to provide quick resolutions to problems.
  • Previously worked in a fast-paced, highly-technical environment, handling multiple priorities. Proficient with information technology terms, frameworks, and best practices.
  • Experience with the internals of cloud services and relevant technologies such as Office 365, Web Services SOAP, REST, Relational Databases, Networking (physical and software layer), Salesforce, Netsuite, MS dynamics, etc. as well as Microsoft Applications

Additional Information

What You’ll Get:

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart