At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to Managing Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

Your primary responsibilities will include:

• Build relationships with clients and key account stakeholders
• Act as the primary connection between Jellyfish and the client
• Guide clients on their digital maturity and growth
• Work with internal teams to help serve clients
• Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities

• 2+ years of experience in digital account management or client management role
• Experience working with global brands and teams
• Demonstrated long-term relationships with a large network of partners
• You'll excel at explaining client benefits from all technology in place, and an ongoing understanding of new systems in development that may provide client or workflow benefits
• Understanding of Google Ads, Facebook, GMP and Analytics
• You'll have be aware of project progress and important deliverable milestones and will ensure all parties expectations are aligned with these
• You'll be great building relationships, both internally and with clients, to provide direction, information and guidance to ensure that Jellyfish is perceived as a "best in class" production agency
• Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.
• Process Improvement - You seek and implement solutions to streamline and automate processes.
• Creative Problem Solving - You generate unique ideas and experiment with new methods and technologies to solve complex issues.
• Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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